U-Haul Moving & Storage of South Bend

I had a hitch installed on my vehicle at the South Bend Uhual. I made an appointment in advance, but they did not have the part in stock. It was estimated to take 1 hour to install the hitch, but it eneded up taking 7 hours and it took up my entire day. My muffler has been rattling ever since. I have called over 5 times, been on hold for over 5 minutes, and they have not been helpful in helping to correct the rattling. The call center took a message for me, but neither the South Bend nor the Elkhart location returned my call. I am very disappointed in their service. I would NOT recommend getting a hitch installed at Uhul. On a positive note, they did help me to hook up my bike rack into the hitch.
1 7 years ago (29-05-2018)

I thought Kimberly was exceptional. Very thorough and determined to help us find something they that would work for us. They went above and beyond helping us hook up the trailer and helping with the lights on our vehicle (which isn't their problem!) and this was even after closing! I can't say enough good things about our experience there! Thank you!
5 8 years ago (20-10-2017)

I will never come here again the man was in the bathroom for 15 mins nobody else to run the counter and he was rude when he came out and stated so rudely who ever was first there was another employee from a different store that felt he was out of line and I don’t think he even stayed for them to transfer the utility dollies to the other store on Michigan I will never come here again
1 7 years ago (04-03-2018)

Kim was super helpful when I went to pick up my moving truck for a small, cross town move. When she checked my reservation, Uhaul online had over charged me (well over $100) for a one way truck when I actually just needed one of those 19.95 same day trucks. She made sure to fix the problem and took great care of me, making sure I walked out of there content and smiling. Kim is such an asset to that store! She knows what customer service is about and she is genuinely invested in her customer's happiness. I was able to be moved out that same night and back to drop off the truck, just how I wanted to.
5 8 years ago (24-06-2017)

Dealing with Kimberly Logan is what nightmares are made of - horrible experience, never been treated so badly. The most ignorant, loud, ghetto behaving customer service I have ever received. Prior to my experience at this location on yesterday - I had ALWAYS received outstanding stellar service from the team that worked here - I have had a long history at this location - I have rented a storage unit and multiple trucks through the years. The treatment I suffered from the moment I stepped up to the counter to be waited upon from the moment I left - I would not wish on my worst enemy. I have filed a complaint with corporate and I am also writing this review on the website. How this person is still employed with the company is beyond baffling. How desperate for employees did Uhaul have to be to not only employ this individual but to leave her in charge of the store was a poor, poor decision on their part. The thought of having to return to this store FOR ANY REASON WHATSOVER, sickens me. In addition - I highlighted ONE STAR in my rating of my experience - WHOEVER is reading this review - please note ,NO STAR SHOULD HAVE BEEN HIGHLIGHTED - but the portal would not allow me to post this review unless I selected a minimum of one start - The service I received from this individual and from this location - a -0 IS THE RATING I GIVE
1 8 years ago (23-07-2017)