U-Haul Moving & Storage of Springfield

Charges on my account that were double charges. Waiting for call back haven't received it. Employees failed to explain charges correctly on phone one person said there were holds for 37$ that would be returned in five days and now customer service says that's inaccurate.
1 8 years ago (05-03-2018)

I got here before closing and the store was locked up. The gentlemen behind the counter refused to help us.
1 8 years ago (26-03-2018)

I have never been so disappointing with a service in my life. The customer service is de-humanizing and the lack of accountability and communication is astonishing for an international business. Originally the problem was just that the promised - "guaranteed" delivery date was not met. Then the issue tripled in size due to the fact that U-Haul had in fact not ever shipped my box and as of this comment the box is still in Idaho and is expected to be at least 15 days later than the delivery date. What has Uhaul done to make up for this? Refunded maybe 15% of the original $4500 paid, failed to give us a delivery date for our stuff and not called us back (after repeated attempts). Truly a disaster of an experience and I can't tell you enough - don't use a U-Box!!!!!!!!!!!!!!!
1 9 years ago (24-08-2017)

I received good customer service on the first day. You can never get through to the actual location and most reps are rude and never answer the question. I paid my bill on time every month....so I am free from uhaul and I have nothing in their storage. I would advise you to avoid the hassle. I had some kind of charge to my checking account that wasn't on file and no one could ever explain it. Still waiting for a manager to call me back.......forget about it
1 9 years ago (10-08-2017)

All we needed was a propane fill... wasn't enough people working at the time to even acknowledge we were there it was so busy. Folks waiting in the parking lot shared with me that they had been there since "opening at 9am", but no employees of U-Haul showed up until 9:15 or even 9:30. Decided to leave and come back an hour later to see if it had calmed down at all to get some propane... but they were still way too busy. Hire some more people so you don't have a crowd of people waiting to return trucks / want to rent trucks and completely neglect the folks who just want a propane fill!
1 9 years ago (09-08-2017)