U-Haul Moving & Storage of Worcester

Requested a pickup at 7am and they booked my rental for 10am. I was on hold for 15 minutes then they told me 10am was the earliest they could do for any truck. I wish I knew that days ago so I could make other accommodations.
1 8 years ago (31-05-2018)

Rented a trailer on a Friday, returned it the same day at about 2pm. Just got my credit card bill. Lo and behold I was charged for a two day rental. Called and was told they didn't check the trailer in until next day so I was charged an extra day. Said I had to go down and talk to a manager to straighten problem out. When I returned the trailer two lot attendants showed me where to park it and I was all set to leave, no need to do any paperwork. Won't make the mistake of listening to them again or renting from this place again either. Can anyone say unfair and deceptive business practices? Perhaps the attorney general's office may be interested to look in to these practices.
1 8 years ago (25-02-2018)

We rented a 15 foot truck and an appliance dolly to move a refrigerator today (10/22/17). Everything pretty much went ok except for a few things. The parking is terrible, and one of the attendants who checks the trucks complained to us for parking out back for five minutes while I went inside to complete the paperwork for my rental. A few hours later when we returned the truck, the same attendant accused me of using the pads from the truck and then lying about it. We didn't use them and had only needed to strap the refrigerator inside of the truck. Apparently the seal on the bag of pads was broken and hadn't been noticed when we took the truck earlier. After a brief argument I said I would pay the extra 7 dollars for the pads I didn't use simply to diffuse the situation, as I had already spent $500 on a refrigerator and almost $60 for the truck rental. However the manager said we didn't have to pay it. All the attendant had to do was refer me to the manager, but instead he flatly said that we were lying. This, in my opinion was very disrespectful and unnecessary.
2 9 years ago (22-10-2017)

Never use this location ever again. Ruth ann and thus other person veronica should never be working with people at all. Rude rude rude. DONT GO THERE save the headache. And they will charge you extras like they did to me several times. And btw do t expect a return call from customer service, #theworse.
1 8 years ago (25-02-2018)

Expensive and infested with mice. The clerks are rude, they charge $100/mo for their smallest storage unit, they force you to buy one if their $10 padlocks even if you already have your own high-quality lock, and when I cleaned out my unit I found rodent turds on my stuff. I wish I was kidding. This place is awful.
1 9 years ago (01-12-2017)