U-Haul of Lowell

Worst customer service iv ever experienced. Set up as in town when I needed one way tried to charge me an additional 260 dollars and wouldn't admit to their mistake After I set it up as one way over the phone. I called customer service and they hung up on me and when I called back to speak with the manager he refused. I've worked in customer service my whole life and not once did I ever treat a customer with the utter disrespect they treated me with. If I could give 0 stars I would. And this was after they told me they had the trailer in a different location and didn't. The manager changed my reservation never told me I wouldn't be able to drop off anywhere ( which is why I went to uhaul instead of renting a trailer from someone I know ) I even payed for the insurance just to have them f*** me in the ass with it. Worst type of people I have ever experienced and this is what's wrong with America
1 9 years ago (10-02-2018)

If you can, avoid U-Haul Lowell or avoid U-Haul in general. I recently sold my car and told the buyer that I would drop of the car. I reserved a Truck and an Auto-transport and specifically asked them if someone could help me or at least guide me putting my car on the - AT; the customer rep said yes. I set up the time and everything with the buyer, took a day off from work. I go to U-Haul Lowell and there is no one there except some customers waiting. This guy called Brian comes out after 10 mins and deals with them for another 10 mins, I have been waiting for almost 20 mins by now. Finally I got to tell him about my reservation, after 5 mins of checking my credentials and what not, I asked him is someone could guide me how to put everything together. Brian plainly said no, I was surprised. I explained the situation and told him that someone assured me from U-Haul that I would get some help. He said, and I am not exaggerating, "I can't help you, either take it or you can leave". This Brian dude was so cool about his behavior it was almost like someone was forcing him to do the job. It took me another 3 hrs trying to talk to someone who could get me a truck and an AT. I literally talked to seven people from U-Haul, bouncing from one department to another and after 3 hours of talking I finally got a reservation in Nashua. After I went there, it was another 40 mins, they could not figure out and confirm my reservation properly. It was a huge waste of my time! This was my first and last time using U-Haul.
1 8 years ago (05-04-2018)

This has to be the worst U-Haul place ever. I rented a car trailer one week in advance. I got an email with my confirmation plus a second email confirming the location has the car trailer reserved. I went to go pick up the car trailer on my lunch break and once I got there the person behind the counter informed me that he has no car trailer. I gave him my reservation number. He was able to find my reservation but still told me he doesn't have a car trailer. he also told me he hasn't had one in months. last time they had to locate one in Rhode Island. He then proceeded to tell me I have to find another uhaul location that would have the car trailer. I thought it was their job to locate another location who would have the car trailer. Rudest people over at this Middlesex location. I will never rent with uhaul ever again. I have used U-Haul numerous of times but this ended my business with them.
1 8 years ago (21-03-2018)

Uhaul contract #20699870. I picked up my truck last Sunday at 11am. There was a 45 minutes wait to actually pick up the truck even though I used “express check in”. There was only one person running the register. The parking lot is way too small to handle the amount of trucks they have so they are constantly moving trucks around. While I was there they were searching for a lost set of keys to a truck that was blocking many other trucks. This took 20 minutes. Also, there is ZERO parking for customer cars at this location. On top of all of this, I was incorrectly charged for two days and have not received a refund or a response to my email. This is by far the worst Uhaul place I’ve ever been to and will push me away from ever using Uhaul in the future.
1 8 years ago (20-03-2018)

Let me share my experience. I am an Assistant Professor at Umass Lowell. I rented a Uhaul from here for 48 hours to move from Boston to Lowell. I returned it after 36 hours (no problems at all). A week later when I looked at my credit card I had an overage charge of $216. I called to inquire why and they informed me it was for the additional 13 days I kept the rental truck over the original 48 hours. I informed them this was absolutely not the case and they referred me to the manager in order to settle the dispute. 7 days, over 20 phone calls, over 10 messages left with staff at the desk, calls to the national company - no word from the manager and a refusal to engage with me. So I did the only thing I could and went to the credit company to refund me the charge. Now (6 months later) - I have just received an email from their debt collector asking for the $216 I owe. Disgusted and shocked.
1 9 years ago (22-12-2017)