U-Haul Moving & Storage of Leominster

Went to uhall on Thursday 26th of April, pick up a 26' truck. Returned in the timely they asked and got charged 3 times.
1 8 years ago (28-04-2018)

Fast, efficient, organized & helpful. I was running out of time, it was getting late, the uhauls were all closing between 5:30 & 7:00 & I had already been to 3 uhauls in Gardner, none of them had the trailer i needed, i called a phone number that went to uhaul reservations & they told me to get to this store & they put my info in a reservation to hold it. I called this store to tell them I'm on my way, i was gonna be a little late. When i arrived Joshua met me at the door, had my paperwork already all printed up & set me right up with the rental, no problem. I was on my way in about 10 minutes. Awesome.
5 9 years ago (14-11-2017)

Called to get a trailer hitch installed and was told they had it in stock. I got to my appointment at 8:00 am Saturday and was told by someone different that the part was not in stock. The two people working there didn't really seem to know what was going on. I asked how they were going to fix the problem since I got up early and drove further than a Uhaul closer to me because they said they had the part. They told I should call the manager (instead of doing for me). I called and left a voicemail for him but never received a call back. I could get over the mistake even though it annoyed me but I was even more displeased with how the situation was handled after the fact. They didn't ask if I wanted to reschedule and just stood there. They didn't seem to care that they lost my business. I have used this location before for a truck rental but after this I will never use them again.
1 9 years ago (13-08-2017)

Got a door that wouldn't close and they told me to call road side assistance. Did that, waited two hours, and the guy that was supposed to help me was still in NH. Called back and asked if they'd just let me pick up another truck and they did, which was nice, but I wish they told me I could have done that in the first place. Also turned out roadside assistance isn't supposed to handle that problem (which the guy there said was common) in the first place.
2 9 years ago (18-07-2017)

THE WORSE! Incredibly rude!! Horrible Customer Service! OVERCHARGED because they weren't able to log the truck back because they were understaffed!! Had Uhaul HQ calling saying I didn't return the truck and when I called to ask, they kept me on hold for over 20 minutes. I have had my fair share of bad experiences at this place but this one does it!! AVOID AT ALL COSTS!
1 9 years ago (10-11-2017)