U-Haul of State College

Our experience with this U-Haul branch was great. Staff were really helpful and friendly, especially Dan who was our main contact person. We rented a truck for moving from State College to Ontario, Canada. We had to reschedule twice due to the severe weather conditions and they really cooperated to accommodate for the unexpected changes. Another plus point was that whenever we asked for their suggestions we got detailed professional opinions that really helped us with picking up among several available options. All in all, it was a great experience and we received wonderful customer support.
5 8 years ago (01-01-2018)

Nicole was great who works there in setting up reservations. Please ask for her when calling.
5 7 years ago (20-01-2018)

The absolute worst experience I've ever had with a company. I made a reservation for a truck over a week before I had to pick it up. When I came to pick it up I was informed that my reservation had been cancelled without me even being informed. Not only was my reservation cancelled, but the employees showed absolutely zero sympathy, and issued no apology whatsoever. I kept showing my email confirmation, and was continually met with blank stares and complete apathy. I will never use this U-haul location, and probably U-haul in general. Do yourself a favor and just avoid this place at all costs.
1 8 years ago (16-08-2017)

4/26 and was quoted $79.99/ 4 days Called back on 4/27 and was quoted $241/ 3 days. While the customer service agent was very understanding of my frustration they where not willing to make things right. CS agent said that towards the end of the month rates can fluctuate hourly. It doesn't mention this on the website nor was in indicated on the quote. Find another truck rental company.
2 8 years ago (26-04-2017)

I have used this location over N. Atherton because of the better service. However, they have now gone to an answering service during business hours. I called at 8AM to ask a question about my rental, (could I leave my car there). The answering service was polite, but had no idea. They took my "call back" information, and said somebody would call me back. Really?
2 9 years ago (19-10-2016)