Ulta Beauty

-Used tissues, makeup remover wipes, and one-use applicators left around the store -Some one-use applicators were out at the stations, so you couldn't test products -Haughty and unhelpful staff Here's the long version: I visited on a Monday afternoon with my mother to help her find a new shade of matte natural eyeshadow. We were the only customers in the store. Three sales associates greeted us at the door where they were standing in a circle chatting; after we said we were going to browse, they promptly went back to gossiping and completely ignored us. Usually that's fine with me; I hate shopper stalkers. However, my mother and I repeatedly had trouble finding applicators (q-tips, sponges, etc) to test out the products because their cubbies were empty at more than one station we went to. We did, however, find used applicators and tissues with old makeup on them balled up into a pile near the mirrors. I thought that was odd; if there are three employees there and zero customers, why hadn't anyone restocked the applicators and done a sweep of the store for cleanliness? We moved to the MAC station near the front door since it was the nearest area that actually had a stock of applicators and one of the employees noticed we were trying eyeshadows. By that point, I'd swatched three different matte MACs (using a q-tip) but none of them were quite what my mother was looking for. The employee asked if we needed any help, and we told her we were trying to find a natural-tone matte that could be worn everyday, and she took the tester palettes. I thought this meant she was going to help us find a good product - I was wrong. She said in a haughty voice, "Well I'm going to put these back because these are the testers we only use for our clients." and she walked off. We waited to see if she'd come back, but she went back to gossiping with her coworkers. My mom and I looked at each other - so I guess we're NOT clients? We came there with the intention to try and buy products. Guess that's not what a "client" is. We left without purchasing anything and won't be going back. Makeup shopping is supposed to be fun and clean, this store won't help with that. Get your stuff somewhere else.
1 8 years ago (09-05-2018)

Walked in for an anniversary gift and one of the managers helped me out, found everything on the list, explained to me what it was for an ultimately helped me decide what to get! She definitely helped me make this a good anniversary! I wish I got her name but she had some kickass tattoos! Again thank you mystery manager!!
5 9 years ago (06-10-2017)

I didn't know they did waxing up front, but the young lady who helped me at the Benefit counter was very helpful. And, the girl working in the Clinique section knew just what I needed. I will definitely be back.
5 9 years ago (17-10-2017)