Ulta Beauty

I love Ulta, but have encountered very few staff that have been really helpful. I typically have to seek them out to help and usually they are in a personal conversation with another staff member. I wish the customer service were better.
2 6 years ago (03-06-2018)

It is 6/4/18 and I just went to this Ulta around 6:00PM to get a cologne for my boyfriend and the staff is absolutely rude. There was two brunnetts girls and one male who all seemingly had to help one customer find a lotion. None of them greeted me or asked if I needed help and even squeezed by me so they could get the "fun ilse" where everyone was hanging out. Both brunettes gave me dirty looks, possibly because I did have some dirt on me since I just got done helping my dad dig fence post holes, but that doesn't effect the money I planned on spending in the store. After about 10-15 of me being in the store and wondering around trying to find Unforgivable by Sean John, which they did not have, one of the girls asked me if I needed help. By that point I had already found Boss by Hugo Boss, so declined her petty ass question. I know many people may say, well why didn't you just ask? The staff is GETTING PAID TO SELL THINGS not to socialize. When I went to check out no one was up front and had to wait for someone to notice that I wanted to check out. One of the brunettes checked me out and told me that neither my mom or me had accounts with them even though we have been going to Ulta since about 2007 and I am 21 now.... I work at hospital and while I know retail is quite different, customer service should always be number one. In my professional opinion, I think all of them should be fired because they obviously don't know why they are being payed. Side note: My receipt says Alexandra was my cashier.
1 6 years ago (04-06-2018)

I’ve been following Hope since she graduated beauty school and I can easily say she is nothing less than a great employee to me. Always making sure I’m 100% comfortable with my cuts and ensuring me the products she uses on me are exactly what I need! I will always be a faithful client of hers and will ALWAYS refer her to anyone with hair styling needs!
5 7 years ago (26-01-2018)

Always friendly and willing to help. I had a friend visiting from out of town took her there and they did a color match on her for foundation and she was so happy.
5 7 years ago (22-04-2018)

I usually love going to ulta most recently I finally got my mother to go with me because she’s never been and thinks it’s just a makeup store so when I finally convinced her to join me on my trip to ulta we had an amazing experience she found a purfum she loved and everyone was so nice kind and fun it made our experience extremely pleasant so when we went back to get the full sized bottle of that perfume it was a totally different atmosphere and sadly to say this experience made my mother not want to come back again and if I’m being honest I don’t really wanna go back either everyone was so blah and boring and there was no one to help us when we went to check out I had asked the cashier a question And she couldn’t answer my question she was rude about it asked the lady stocking the front display and she was rude as well this experience just made me not want to come back!!!!!!!
2 7 years ago (26-05-2018)