Ulta Beauty

This store is nothing like it used to be. I actually enjoyed going in about 2-3 years ago. Employees had enthusiasm, always had some kind of events on Saturdays. Now when you come in no one greets you, or asks how you are doing. Was stared at by employees but never once asked if I needed help. This place is also always low on staff. Employees also never let customers know when they have points to use, could have used $9.00 off today with my points but they didn’t tell me until after my purchase and instead of returning my items and letting me re buy them so they can add my points they just told me to use them another time. Horrible customer service.
1 8 years ago (23-03-2018)

I love place. The staff, the selection. I wish there were more locations.
5 8 years ago (31-05-2018)

Kind customer service. Decent pricing.
5 8 years ago (01-06-2018)

After a year of growing out my hair I finally got it to the length where it stops in the middle of my back. I went to their salon and asked for a trim with a bit of layers explaining to her that I did not want her to cut my hair too short. The hair stylist decided to cut it short and kept cutting it after it was blow dried because it looked uneven leaving my hair to be shoulder length and choppy. The stylist said my hair is still at its original length which was not true. I have never cried so much about it considering how long it took for me to grow out my hair and usually I don't get that upset about hair. I probably have to wait another year to have it long again. In the meantime I have to tie my hair up so I wouldn't have to think about how horrible it looks.
1 9 years ago (17-10-2017)

Made a hair appointment to get a cut and color. The stylist met me after about 20 mins of waiting and proceeded to tell me she didn't have time to do my hair. This was after someone said she would be with me in 15 mins. I was told she tried to call me twice but she couldn't reach me. Probably because no one asked if my information was still current. My phone number has changed. She then offered to stay later if it was for my roots. At this point I was done.I'm licensed and have worked in a salon before but didn't want to color my hair this time. I just went to a professional beauty supply store and did the color myself. What a complete waste of my time. I'll go to Eric Fisher for my salon needs.
1 9 years ago (13-10-2017)