Ulta Beauty

Great selection but customer service is horrible. I was so excited when this store opened in our small town but I have never had a good shopping experience. Associates are either very rude or could care less. Their only concern seems to be getting out merchandise or conversation with each other. Twice I have been bumped into or cut in front of like a road rage driver by employees, there's more than enough on shift but it's difficult to get any help. They will walk off when you're asking a question or point "over here" or "over there" and keep moving. I can understand why so many brick and mortar stores are closing, this experience has influenced me to go to online shopping.
2 7 years ago (18-05-2018)

This review comes from my wife since we just got home from purchasing makeup products from this store. She says that she really likes this makeup store because there is a lot of variety of what she likes to use at reasonable prices and that the staff is very helpful and friendly. This is the only place that she really goes to buy makeup.
4 7 years ago (30-05-2018)

Made an appointment for Friday 5:15p.m. at the salon, came at 5:14p.m. stood for 10 minutes before they acknowledged me and then was told to wait for an hour and a half while one worker took walk-ins and the other sat in a chair and talked to the worker. decided I’d take my business elsewhere. don’t really recommend.
1 7 years ago (23-02-2018)

Clean, cool store. Would rate it higher but they keep matching us wrong.
3 7 years ago (06-04-2018)

I'd leave 3.5 stars if possible, so I'll just round up. I went in for hair coloring which involved stripping my hair of color and then putting in the dye. The first time they put the dye in, the hair came out too golden, so we had to put in more dye. I don't mind considering we were trying to go for a specific shade of pink. However, I noticed that they put something in my hair during the process that causes it to tangle LIKE CRAZY. My hair NEVER tangled this bad before getting my hair colored. We also didn't get quite the shade of pink I wanted and sadly as the time has gone by, with the color starting to lighten with my hair, it's actually closer to the color I want now.
4 7 years ago (04-01-2018)