United Artists Natchez Mall 4

Eric, who I presume to be the manager of this poorly run theater, is the rudest man I have ever come across. My boyfriend and I went to see Deadpool 2 but he wouldnt allow us in because I forgot my I.D. and my boyfriend isn't old enough to buy my ticket as well. Those are the rules which we both understand. We had purchased tickets online in hopes of an easier transaction but he told us we could not see the movie and so we asked for a refund which he would not give to us. My parents brought my I.D. and i showed it to him but after all the commotion, him yelling at us, treating us like the dirt under his fingernail, and claiming we were conspiraring against him in hopes of sending him to jail, I said I did not wish to see the movie anymore. We asked for a refund and once again he refused saying "it would be coming out of his pocket". Because of the arguing we were already late to the movie but his reply to this was we did not miss much because previews had just stopped showing. Still, we did not wish to go in and continuosly asked for a refund. He said no and began to yell at me, my mom, boyfriend, and dad. He made a huge scene and after we called various regal cinema numbers he said he would give us free emergency voucher tickets to be used anywhere else. He did not give them to us nicely though, he walked out of his box and grumbled and huffed at how "if we only read the laws on which movie tickerts are sold", he would not have to walk up a flight of stairs to get us our tickets. Which we will definitely be using anywhere else. It is safe to say I will not spend another penny at this theater because I am not going to put up with a 50+ year old jerk bullying me over movie tickets. The next day my boyfriend called the mall hoping to get in touch with some one over Mr. Viller, the lady who answered the call gave us a number and told us that was the number of the Natchez movie theater. So, when we called Mr. Viller was the one who answered and laughed at the fact we were calling to complain about his poor customer service and terrible atitude. He asked how my boyfriend got his "personel number" even though he answered by saying it was the movie theater. He hung up and proceeded to text my boyfriend that if he was to contact him again he would call the police on us for "harrassment" and that he had several witnesses who would comply with his statement. This will be our last visit to the theater here.
1 7 years ago (29-05-2018)

Eric must own this place. If not, someone should fire his fat @$$. No customer skills at all. I guess working as a ticket seller at the crappiest movie theater in America will turn you into a complete dickbag. This place should be a turned into a dollar discount theater and they should really hire a high school kid to take Eric'S place. You can't possibly do any worse. The Natchez Chamber of Commerce needs to step up and turn the abandoned K-Mart into a real theater so this turd receptacle known as Regal can finish going the way of the dinosaur. Total joke - I will never go back.
1 7 years ago (02-04-2018)

The United States SEAL team torture chamber, to put the SEAL's through the worst torture imaginable. Created back before the dawn of time, the manager is the head of the Regalian marauders. Seen more than wanted, the creature they call, "Eric," terrorizes adults and children alike. The food is worse than that of a school, and is much more expensive than Trump's signature wig. Michelle Obama created the food herself, you know. The screens are comparable to those in cheap, low-quality Walmart MP3 players, and the seats are like school desks. The sound is comparable to that of a dying whale- unpleasant, to the utmost degree. Nothing is good here. This theater was actually featured in Lemony Snicket's, "A Series of Unfortunate Events," did you know? Yes, the one in the Reptile Room, but somehow even more vile. If I were to pick, between this place and hell, I think this place would be a much, much worse torture than Satan could bestow upon me. I think I've seen snakes crawling through the aisle, every now and then. They especially like Saturday afternoons, from what the clowns behind the water fountain told me. I can guarantee that if you wanted to end a relationship with a loved one, take them here. You'd lose their love in an instant, whether it be a child or aunt. You take your grand's here, it may be their last sight. What an unpleasant death. What an unpleasant fate. What an awful way to die. Save yourself. Save your kids. Save your nose and eyes and ears, save yourself from this awful site and the beast they call Eric.
1 7 years ago (08-04-2018)

The ladies restroom was neat and clean. The staff was very friendly and helpful. The seats weren't as comfortable as I thought they would be but my overall experience was nice.
4 7 years ago (30-12-2017)

I can handle a poor movie selection, and I have come to expect outrageous prices, but the manager, Eric (i think?), is one of the foulest human beings in the customer service industry I have ever encountered. He has been ruining the movie-going experience for me for over twenty years and corporate doesn't care. He insults directly, mutters under his breath, and criticizes customers for anything and everything. He is seriously the reason I will drive two hours out of town for a movie just to avoid his snide remarks. Other employees try their best, but you cannot form a relationship with them because he is barking orders from his chair while they are overworked and gone by your next visit.
1 7 years ago (22-01-2018)