University of Mississippi Medical Center

Their patient experience office is a joke. They don't follow up or resolve complaints, don't return phone calls, don't make sure your issue is resolved... It is impossible to find out whom they report to to have this addressed. The administration office refuses to tell you. I guess they don't want to fix problems either. They are a bunch of people who don't do their job, nobody cares and no way to hold them accountable. The director is just as bad as everyone else. If she actually cared about problem resolution she'd hold her employees accountable but that doesn't happen. She is as bad as everyone else not returning promised phone calls either. I am guessing channel 4 news is the way to resolve problems there since they don't and don't care that they don't. No wonder the place is so poorly rated. They aren't even remotely interested in fixing issues.

Nurses and doctors are nice. Not liking the fact that if you don't have anyone to pick up your child from school or have someone to watch them. You can't bring them with you if you already have 2 people waiting on someone that's having surgery. They will not even let my 15 year old son in the hospital and just sit downstairs. Instead he's gotta stay in the car. I mean really!

Gave birth to my son here. Was left in the ER for 5 hours alone until a room became available. My husband couldn't come back because we had our daughter there. By the time i got upstairs it was time to push. No time to get my husband in my room so i was alone again. Shower was dirty, water was cold, urine around the toilet on the floor. NOT MY URINE They asked if we needed a ride home like we were some sort of animals. Food was cold, drinks were hot. I feel for anyone who gives birth here . They do not care!!!

Complete garbage Hospital. I was born here and all my drs are here. I got kicked off the kidney transplant list just cause of my insurance. I went and got new insurance after they told me get it and they would relistme. Completely a lie. I even have MS medicare and they won't even take that. Saying it's out of network. I will never darken their doorway again. I don't recommend this place at all.

Doctors and nurses in trauma and the OR were great. Housekeepers were the most kind of all. Unfortunately, that’s all the praise I have to give. Everyone else needs much improvement. Lack of empathy and understanding was borderline negligent.

This is an awesome hospital. I only have one comment and that is if you need to go to the Emergency Room, only go if your injuries or status are VERY severe. This is a Trauma 1 hospital so the sickest of the sick or injured should only go here. This ER highly prioritizes due to level of life or death situation and they receive people from all of Mississippi and parts of Alabama and Louisiana. They are an expert staff but they get overloaded sometimes so wait times can be exceptionally long. If it is a life or death situation, this is the first and only one I would have care for me.

ER staff was thorough, professional, and polite. this hospital has gotten a bad rap in the past like every other hospital for several reasons from being understaffed to long wait times. But weve Been to other hospitals in metro area to be misdiagnosed and rushed out, only to be back 24 hrs later. Found that UMC has some of the best drs. Accurate diagnosis can make a difference of life or death.

They don’t have a public restroom. You pay parking fee but aren’t allowed to use the restroom. I drove 5 hours to sit in the lobby

My sister went to the hospital and was treated terrible by the ambulance crew and hospital staff ! The hospital refuse to give her the ambulance staff name and the lady from the ambulance crew physically abused her and also lied to the staff and police and said that she slapped her which is impossible due to the health state she was in . The hospital staff put her in this from until she seen a medical profession and she continued to ask for the crew member’s name and no one knew nothing! If I could give a zero rating I would!!

Absolutely horrible went to hospital er at 9:00 For my son that is 3 he had a fever as well as chest pain. They never called us we ended up leaving at 12 midnight without seeing a doctor