Verizon Authorized Retailer – Victra

Will at this Verizon location was awesome to deal with. He took 20 minutes out of his day on Saturday to answer all my mundane questions I had. After speaking with him I knew I only wanted to deal with him. So I go in there on Sunday to see him. My wife and I both needed new phones, he took the time to weigh the options with us until we decided what direction to take. He was extremely knowledgeable and professional. Now here is the part where he went above and beyond. I had a 256 GB I phone 7 Plus with most the memory taken up. It took over 2 hours to do a full data transfer. They closed at 6 and he stayed until 7:30 so my phone could complete the transfer. Fantastic service!! I recommend everyone that needs phone services to visit Will, he will treat you right. Thanks again Will!
5 7 years ago (23-04-2018)

I had A** since Bell Sustems. I literally was a first user of the bag phone. All the way through to the flip phone and the whole time..nothing but hidden fees , rate changes. Went to the HTC slider from a third party seller because Springfield A** couldn't seem to get it to work. These were not playthings, needed for work. The first time I went offshore I asked if I could get coverage with " an S3 type phone. ... No. I didn't say a word drove to this retailer, and three weeks later I was offshore skyping from a dive boat on the phone to a conference call with 20 people back in SGF. I presently SCUBA,with disabled people around the Carribean and Gulf. I have never looked back. I value them so much that i drive a half hoir to pay my bill by hand. Yeah..pepple change but " corporate attitude" dies not..Friendly, helpfull, know their product line and straight up on the costs. T up!
5 7 years ago (13-03-2018)

They told me the only way I could purchase a phone from them was if I agreed to purchase their insurance. I believed the sales guy and bought it. I spoke to Verizon's corporate office today and they informed me that isn't their policy. After calling the store back that sold me my phone they informed me that they are not a corporate store and that this is just their policy. Wish the first sales guy had been as honest. I'm sure they get a kick back for the number of people they can scam into signing up for insurance. I will now only deal with the Verizon corporate stores.
1 8 years ago (20-09-2017)

This place was awesome. I fell in a creek and broke my old phone. Needed it for work the next day. They went through all options with me and went above and beyond to assist. Was able to work and ended up with a better, water resistant phone. Highly recommend.
5 8 years ago (04-07-2017)

I cant even begin to explain how helpful Will Morris was at this location. He walked me step by step through everything and went above and beyond customer service expectations. I highly recommend this location. :)
5 8 years ago (11-06-2017)