Verizon Authorized Retailer - Victra

AVOID THIS PLACE IF YOU CAN. They use all the dirty sales tactics and have super non-transparent pricing. They were charging $725 for a Pixel 6 even though the Verizon website says $699 even though literally every other retailer charges $599 for the same phone. If you let them turn your new phone on for you, they'll charge you a non-refundable $25 "set up and go service". Then they'll say it's justified because they give you $25 off a case, but in reality they charge $65 for a $40 phone case, so there's no discount at all. If I could have gone one day longer with a broken cellphone I would have to avoid the dirty

The employees were friendly and helpful but I also felt like they took advantage of me when trying to sell me a products and set up a new phone. The man told me he was going to put on a screen proctor and didn’t really ask. I didn’t push back because I wanted a screen proctor but he didn’t tell me how much it costed and put it on before I even checked out. The screen proctor ended up being 65 dollars I assumed it would be 20 and was nonrefundable. I obviously should have asked how much it costed before he put it on but think the employee should have been more upfront. They also charged me 20 dollars to set up my new phone and I have NEVER been charged that before. They didn’t tell me that was going to be a charger either. If I had known, I would have done it myself. Overall, won’t go back to this Verizon store and wouldn’t recommend it.

Unprofessional and rude clerk and manager. My spouse and I were looking to upgrade our phones and the clerk, Kamal, seemed very confused and giving us conflicting information.They didn’t have the phone I was looking to get and didn’t offer to order it. I felt very uncomfortable when he pushed us to sign forms without reading and wanted us to give him our phones without seeing the new ones. Overall just got a weird, shady feeling. I let him know that I changed my mind and didn’t want to settle, that I’ll wait for the phone I was looking at and apologized. He then commented twice that he had done so much work to get everything set up and was annoyed. At that point we decided to leave and let him know we were no longer interested in the phones. Unfortunately, the clerk charged our account with new phones and not the same phones he offered us. We spoke with a rep at a corporate Verizon office and they stated that the store would have to remove the charges or at least provide the phones so we could sell them back. We went back to the store and asked the clerk to remove the charges or provide the phones. He had to call his manager for help and lied saying we had to step out for an emergency. The manager was on speakerphone with us when I explained the situation and let him know we weren’t comfortable purchasing, the clerk took his manager off speakerphone and lied again telling him that I said something else. Other customers witnessed this and left the store. When we finally got to see the store manager I think his name was Dom and explained what happened and why we didn’t feel comfortable making the purchase, he didn’t apologize but instead told us that we were partly responsible for leaving and making things more difficult. Our account has not yet been corrected but we’re still working with Verizon to have it fixed. Save yourself the headache and go to a corporate store.

This was the best experience I have ever had at a Verizon store. Dominic and Trey were both very engaged and made me feel important as the customer. Neither was pushy about about bundling options, but presented to me in a logical and straightforward manner. They answered all of my questions without any hesitation, and I cannot stress how kind and easy going both were. I will never go to another Verizon as long as I can go here and receive the top notch customer service that I did today.

Rob was amazing! I had five phones that we switched from another carrier and Rob was very patient and helpful through the whole, very long, process. I've been with several carriers over the last few years and Rob has been the best person I have ever worked with. He went above and beyond to make my experience a great one. I would recommend Verizon and especially Rob to anybody looking for a new phone!

Wow! Where does one even begin to express such stellar service? Rob went above and beyond in so many ways! I decided to switch from another provider while I was out of state and the salesperson decided to not listen to my needs and wants and I went with a phone and watch I really did not want! The very next day, I tried to switch to the iPhone, but they did not have any, so I had to wait until I got back to Columbus! It had to be ordered, but it was so worth the wait! Rob made sure everything was taken care of for me. Not to mention, I have always been an android user and he made the switch easy PLUS, for the same monthly cost, I also got the Apple watch and iPad! Did I mention I got 2 iPhones?? He really is awesome! It took me 5 hours there one day, with a 7 year old that he made sure was entertained and had lunch! He made the transition easy, made sure I had any credits/promotions needed or that I could get! Truly the best experience! As a previous Verizon employee, he really did a fantastic job, stayed extremely calm under A LOT of crazy pressure and has a new little helper! Definitely your go to person for phones!!!! ROB is his name, in case you forgot already...just ask for him! Thank you so much!

The person that helped me was great and was able to upgrade me to something that fit my needs!

The associate Nick who was able to help me with my SIM card issues went above and beyond to ensure a great customer experience. He was informative and was clear in explaining every step of the process, making it simple and painless. I highly recommend this store that has underwent management change several months ago and looks to have returned to Verizon’s excellent service standards.

Had the pleasure of working with Rob today. He made my experience so seamless and efficient. This was the first time I was able to have an easy experience when switching phones. He had my new device up and running with no issues, no wait. Rob is one of a kind!

Do NOT go here, they are an indirect store, charge extra fees, and I have 4 trips to the store and over 10 hours invested in picking up a phone and smart watch. When I got home I was charged double the price I was quoted, when I returned the watch because I was not willing to pay the amount, they would not refund the setup and go fee I shouldn't have been charged to begin with as they never set it up. Avoid this store at all cost and deal with verizon directly.