Vortex Doors

Edited: Met with Devin today and worked out an agreement that was agreeable to both parties. Overall, we are very happy with the work, and they have notated our account to prevent any future unauthorized work from being done before it is quoted and pricing is approved. The work that was done was fine, but we were originally quoted $1300. There was some additional work that was suggested by the technician, which is also fine. However, there was no discussion about the cost of that additional work. We later (as another reviewer noted) had to ask for an invoice, and it was $7200. I feel that an increase of more than four times the original estimate should warrant a discussion about the increase in cost. One of our representatives did authorize the additional work, but the responsibility to inform us of the additional cost lies with Vortex, and that did not happen.
4 9 years ago (28-04-2016)

Highly recommend!! Great customer service and integrity. Price quoted was accurate. Work completed timely and professionally.
5 9 years ago (28-06-2016)

Very unhappy had just opened up a new location for my business and they door was not closing properly and requested for someone to come by and check it out and give me an estimate when they came the guy just looked at it and told me i needed some new parts which they had to order gave me a estimate and did no work on the door at all i get an email a month later for 271.00 and claiming the had a service call and chargsed me 75.00 dollars an hour from the minute he leaves the office and comes back to the job site and until he gets back to there office not cool went ahead and sent a check but the claim they never got it so i reissued another i do not recommend very misleading
1 8 years ago (29-12-2016)

Say they will send you an invoice by mail. Doesn't happen till you call complaining weeks later. Close early on Fridays. I tried to call at 5:15 and got an unhelpful disinterested after hours operator.
1 9 years ago (11-03-2016)