Reviews
Amazing amenities. Arrive early and take advantage. Amy gave me one of the best massages ever. Would book again without a doubt—was worth every penny.
I advise everyone using valet parking, then enter the top floor to check in. They provide a very private environment on 23rd floor and a elegant sky bar. To get to the room, there are more elevators at 23rd floor. The in-room service is perfect. Just order anything over the phone. Also it’s perfectly clean and fresh. Most importantly, I’ll miss the view from my windows, astonishing.
If you are looking for a tranquil quiet space to relax and pamper yourself, this is it. The staff here was incredibly attentive, as soon as a towel was placed in a basket it was whisked away, and things were replenished frequently like the complimentary fruit and water bottles. The facilities themselves were amazing. The vitality spa had great views and felt wonderful to soak in. The steam room was one of the steamiest I have ever been in, you almost couldn't see it was so thick and luxurious. The atmosphere is very calming, And you're welcome to use the facilities as long as you'd like before or after your appointment while the spa is open. I never felt rushed or like I was overstaying my welcome, I was fine to just relax. The spa treatment themselves here were very well done, I really enjoyed them. The only very minor issue that I came across was that I wish there would have been more clocks around. It's challenging to fully relax knowing you have to watch the time so you don't miss your appointment, and getting up out of a comfy position on the heated stone chairs or leaving the warm waters of the vitality pool to check the time wasn't my favorite part. It's a pretty minor issue though, and isn't a problem if you lounge after your treatment.
The Spa and staff working in the segregated areas are top notch but the staff who provide services are terrible. Massage was average and the facial was horrible-Similar to what you can do at home yourself. Also they cut time on all services beginning your walk to the room 3-4 minutes at your scheduled time, prep in the room 4-6 minutes and then ending the service 5-10 minutes early. Not at all what I expected.
Spent a couple of hours in the Spa and did not want to leave. The massage was amazing and the various rooms within the facility made the day even better.
Amazing facility, friendly staff and world class spa treatments. 10 out of 10 spa experience.
really good experience, definitely come back again if I have a chance