Windsong Kennels

We had been very happy with Windsong and used them a couple of times until now. We had reservations for our dogs to board but our oldest son got the flu and we needed to make changes and cancel 2 nights boarding. I called and asked about cancellation policies and was simply told there would be no cancellation fees. I called back to confirm that we would need to cancel because our son was spiking a temp again and I was informed they would remove our dogs entire reservation and we’d need to find a new kennel to board our dogs. When I questioned this because there had been no mention of this during my earlier call John replied “I said there’d be no cancellation fee, not that your dogs could come back.” I would’ve completely understood had he told me this on the initial call when I inquired about canceling but this is horrible customer service. They saved us some significant $$$ though because I was able to find a neighbor who was willing to watch the dogs for free instead!! Thanks Windsong!
1 9 years ago (09-03-2018)

My dogs are cared for and loved everyday! John and Elizabeth take care of our animals as if we there ourselves
5 9 years ago (11-03-2018)

My dogs run in there.. 6 year returning customer ...recomend
5 9 years ago (06-02-2018)

John and family are Gold. They know what they're doing. When we're away Windsong is where our German Shepherds have stayed for years and this won't change. Nice quiet wooded area, out of the way. Fenced areas are as secure as they are spotless less any country club "glitz" that's common today to run up cost. When you go to pick up your 4 leg family members the way you'll find them says it ALL. Book early If going away on holidays Thanksgiving, Christmas, Easter, 4 July.
5 10 years ago (28-10-2016)

We’ve been taking our dogs here for 17 years and wouldn’t consider anyplace else.
5 9 years ago (14-12-2017)