Reviews
The food was delicious and freshly cooked as usual. My wife had questions about the spiciness of some of the sauces and the staff was very helpful. This wasn't my first visit and it won't be my last as we love this restaurant and this particular location.
Bottom line, save yourself the time of day and order some Bdubs. We waited an entire hour for a basic wing order. The people working there prioritize giving their friends who didnt order anything, free food while other customers wait. Employees were constantly leaving the back to talk to all of these friends, very loudly and at the front of lobby! with seemingly 0 concern to do their job. Once we finally arrived home to eat, we were able to see that our wings were completely dry, aside from the pool of grease at the bottom of the basket. Fries were also entirely soggy. We ended up throwing out our food.
I have been here several times. They have always been very nice and friendly. They have never messed up my order. It is consistently delicious! I really love this wingstop! They have definitely gone out of their way to make my experience pleasant and I really appreciate them!
Messed up my order 2 days in a row. Ended up getting plain wings I had to wait for. If that's what i wanted i could of gone to 100 different chicken restaurants. Saw the staff talk on the phone to a door dash customer but couldn't bother to communicate with me when I was in store. They clearly had ran out of sauce and were unable to handle the situation, no fault of the employees. There's no recourse though, the phone line doesn't get you even an automated response. Submitting a review gets you some fries if you bother to give them another chance and be afraid to tell you they're gonna f up your order again.
There are literally employees eating chicken wings at the prep table in full view of customers. I then saw the same worker place the wing bone in a bowl above the prep line. She had been eating with her hands then went back and handled food without washing her hands. Pretty disgusting and I won't be eating here again as a result. I get that your employees need to eat but that's what breaks are for. So that they can sit down, eat, then wash their hands before handling other peoples food.
Maybe pick a little more appropriate music for your customers walking in. Bringing in a five year old child to a place blasting music with N-Bombs and other expletives isn’t really appropriate for a wing joint, much less anywhere. Just my opinion. Also, customer service sucks. Couldn’t get anyone to take my order. The cook is more worried about bopping his fat head to the beat right now than helping customers.
If I could put 0 I would. We always use the online order when we eat here and it says ready in 16-21 minutes but still end up waiting 40 minutes on top of that for our food. I would not waste your time- most dysfunctional place to go to for food
The worst chicken strips ever! The website said 23 - 26 mins. Got there in 30 and they still weren’t ready. The girl at the front said it would be longer and turned away. As I stood waiting I watched the kitchen staff. It took two of them to get the bags they put the food in. And took quite awhile. Then one decides it’s more important to dance then fill the orders. When I finally got my order they forgot my drink and had to ask for a cup. She looked at me like I was inconveniencing her. Needless to say my food was not good. Chicken was dry, outside was hard, all was chewy. Fries were not done. I will not be going back.
I've always been a fan of the place however, they need to work on there time management. The last few times I've ordered food online, go to pick it up at the end of the time frame they give you, and have ended up waiting an extra 20-30 minutes everytime. It's been very disappointing lately and may have to find elsewhere to get wings.
I had ordered WingStop online and arrived on time to pick up my order. There was about a 7 minute extra wait but Stephanie was very professional and apologetic about the delay. She offered me a free beverage for my inconvenience! Food was delicious.