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At The Beach

  1. Broomfield
  2. Broomfield Store

Reviews, get directions and information for At The Beach

At The Beach
"Palm Beach Tan is a tanning salon equipped with the best tanning equipment around, including high-quality sunbeds, spray tanning booths , and a vast array of tanning and skin care products. Visit our nearby Palm Beach Tan locations, including in Broomfield and sign up for a tanning membership for under $14.95 a month today!"
Address: Broomfield 80020
State: CO
City: Broomfield
Zip Code: 80020
categories: tanning salon


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Reviews
I went it to tan at 5:45 on Sunday evening September 24th, 2023. All I asked for was a spray tan, not a bed tan. The girl working informed that she had already on taken off the pieces of the Versa machine. She said I could go in there, but “there is a risk I would not tan evenly”. What she really meant was there was absolutely no possibility of me tanning evenly. The machine sprayed one straight line over my body with a ton of pressure. I immediately started using the blending cream and towel to wipe it off but there was spotting all over that was not wiping off already. I have been an at the beach member for 9 years before it was palm beach tan and I have never been told I could not spray tan 15 min before close. I also watched her let someone bed tan at 5:47 pm so there was no reason I could not have spray tanned. For her to let someone bed tan, then tell me that I could not spray tan immediately after, makes no sense. There is absolutely no reason she couldn’t have put the part back on the nozzle that turns it to mist. That was the only part off of the machine. When I was walking out she said “have a good night”, I did not respond. She did not even ask me it sprayed okay or not. In almost ten years of being a member here this is the worst experience I’ve ever had.
So I walk in here to get a spray tan with my girlfriend for a wedding. I let the girl at the counter know what we want to do. I've tanned here for a long time off and on anyways... the manager Christina is talking to my girlfriend at the time. Well she puts her hand up looks at me and says I got this. Unbelievably disrespectful and rude. At the beach they have always been rude and nasty they are cut throat sales people. Changing the name to Palm Beach tanning doesn't change anything. Go somewhere else.
Terrible Customer Service! The lady was very rude on the telephone. I was not explained about a contract they said I could pay month to month on my own terms. I even bought your whole set of items to use for tanning. I called today on the day I was charged and the lady said I was not able to have a refund. I didn’t come in two weeks of last month due to an eye infection. I was now charged again for this month and will not be using this place. This place has terrible customer service and want to rip off their customers. I say go elsewhere. I wouldn’t refer this place to nobody.
Tamed here 4 years the staff great cleans well not great . But name changed price omg thank god I’m locked in . But no one answers phone and the tan rule every 24 hours is not a Co law it’s the company and they need to stop saying that . This part is probably going to push me to tan elsewhere don’t tell me what time of day I can tan or take appointments!!!! That simple new one side for walk ins and one side for appointment and move your system to be me logistics than highest to lowest ……. Step it up new owners or loose a ton of us ! Many other new companies to compete with !!! Oh and get more spa services to offer cocoon zero gravity chair things to do why u wait to tan dah .Logistics go a long way into Sales into $ easy $ give what people want and don’t know they need ..Thanks and I love my staff at 120 Broomfield they have done well implementing your new changes they do more than most for you . Great sales approaches by Taylor Snd Kristin and information.
Christina at the front desk was terrible. She refused to answer my questions just because I wanted a lighter/less aggressive option. She told me to “just go stand outside” and then proceeded to give me a false customer service number/fake GM information. Don’t waste your Monday here!!
Please contact the original person from that comment! No arrangement as been put in place! Misguided by a staff member, that didn’t follow the direction from the customer. Still have to chase after 2months —- I am incredibly disappointed in my interactions with Palm Beach Tan. I was in Colorado in December 2022 on vacation and decided to get a tanning package while I was there for 1 month. Apparently in 2023, At the Beach was acquired by Palm Beach Tan so everything was changing or switching over which i wasnt made aware of either. Since then I have been charged an exorbent amount and have been told that the girls at the front counter can't refund it and to contact customer service. I did and was told she also couldn't refund it and that I could file a dispute. None of the issues have been made clear as to why I have been charged over $150 for one month of tanning and no one can seem to make it make sense. All I keep hearing is excuses or some hidden fee I wasn't told about. This has been incredibly disappointing and frustrating. It's even more frustrating because the girl who signed me up was confident that all the things I was worried about would be fine and now I'm literally paying for it all.
Update 4.17.23 Since Palm Beach took over At the Beach, the staff has become snotty and rude. Little signage and they keep changing up the beds. Palm Beach doesn't have pay-for-the- full-year packages, only monthly subscriptions that seem very pricey if you only go once or twice a month. When I brought up the price they told me I should just let my formerly paid for package expire and find somewhere else to tan. So I will! Update 9.29.22 Still an amazing place to tan! Staff is friendly. Place stays clean and is managed very well Great place to tan. Mostly friendly staff. 5 different levels of beds. Only con for me is that one can't make appointments so if one shows up to tan and the bed desired is in use, it's a choice of waiting or coming back when the bed may be in use...
My favorite location of all I’ve been to. Kristina is always welcoming and kind. Very clean and great equipment. Quincy is also helpful. Would love to see the Grant Street location get some love as their equipment is tired and awful. The employees get trashed from the time they open the door due to the lack of good equipment and repairs for them. Great employees there who don’t deserve it. I drive 3 times as far to come to this location which is a shame. It’s worth it though. Sincerely, a customer from a long time. Love the red light!!
The Tanning Beds are always clean, and new lights the Assistants are always giving a warm, welcoming.Services: Tanning
I called the front desk because my spay tan didn't turn out right. I was told yesterday that if the color wasn't right I could come back the following day. When the lady answered the phone she took my number and said she'd call back after speaking with her manager. Well, 20 min goes by and no call back. So I called and heard a "hello" then click. Then the line was busy, then it wasn't, and when someone would pick up, they'd hang up for like 10 minutes. I just don't understand what the deal is in resolving this matter. It seems very unprofessional and strange to just avoid all of my calls rather than just pick up. After this experience I don't think I'll be coming back. Poor customer service.
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