I don't remember the name of the guy but there's this Indian doctor that works in the ER who threatened to put me in a psychiatric institution if I didn't tell him everything about my personal life that just so happens to be none of his damn business. He even went to lie on a report saying I tried to commit suicide and I've never even thought of doing such a thing my entire life. If you take your loved ones to this place, be prepared to be discriminated against as well. Although I've been an American my whole life, my father wasn't and we were mistreated because of our, "foreign names". Their words. They couldn't care less about patients at all; only what's in your wallet. You can brush off my words but I've spoken the truth and I could go on especially with the stories of actual coworkers but I hope this is enough to keep other good people away from this hell hole.
The care here is always pretty good but you'll pay for the same service twice, then 3 months later get an "oops it was actually this much" bill for the same thing and if you're lucky enough they will actually let you know about it before they have it off to Wakefield. I don't know how they get away with that mess. I've had to fight with them every time I've had something done because their billing department can't get it together and it's the same thing every time. At this point I'd rather bleed out than go through this again.
The reviews are right avoid this hospital by all means. Wife was in a bad car accident and we checked in 6:10pm. 11:35pm I asked the front desk if my wife could take ibuprofen for the pain and they said they forgot about her and asked if she had an xray yet. You should know this since you schedule them. Then sent her back outside to wait further. Poorly organized and horribly run hospital. Anywhere else is better than this.
If you go to the ER and get the nurse named Kevin ask for someone else! He was beyond rude and cocky the whole time. I waited for over an hour to get my prescription from him and he walked by me several times and towards the end of my hour wait I could hear him talking to other nurses about how much he likes chance the rapper?!?! While I’m sick it’s 11pm and I’m ready to go home after being there for 6 hours. Super unprofessional and overall rude.
Was seen in the ER tonight, and couldn’t ask for better staff. Service was prompt, efficient, and everyone was so friendly. Lindsey in ultrasound was so kind and made me feel comfortable. Dr Moody was friendly and so down to earth. Misty the Lpn was a sweetheart. I am a former employee of Blount Memorial, and I greatly appreciate the professionalism shown. Thanks so much to everyone I encountered.
I have always had such a great experience here from outpatient visits, specialist, and ER visits. Everyone is extremely friendly and always goes out of their way to help you. It is a very clean facility. All the doctors and staff are very professional and efficient. Highly recommend!
I was gave birth here at their birthing center back in June. I was a little worried because of the reviews but it is such a close drive this was our best option. I had one of the best experiences at this birthing center I’ve ever had in my past pregnancies. All of nurses were sweet, comforting and just amazing ! They went above and beyond. The anesthesiologist was also very friendly. This was during the formula shortage and they made sure I was stocked up just in case I needed it when I was discharged along with any other supplies I needed. Overall amazing experience.
Doesn't deserve a single star. Abusive and the most uncaring "professionals" in this world. Resign and close your doors, you have no business overseeing anything to do with human lives or deaths. Heartless and corrupt garbage that doesn't care about other human beings. Truly a stain on the city, state, and country.
I visited Blount Memorial Hospital Outpatient center. I was referred to Blount Memorial by Well Key Urgent Care on 3/14/23. I was having severe back pain and Well Key sent me to Blount Memorial for the x-ray since they did not have an x-ray technician on site. Well Key advised that I could go directly to Blount Memorial to the outpatient department and my x-ray should be quick. I arrived at Blount Memorial and entered through the outpatient area but there was no one at the desk. I walked over to the ER intake and inquired what I should do and provided my paperwork. The lady looked at my paperwork and sent me to registration saying that I should be registered and had to go over to registration first. I went over to registration, and they started to take my information, I set my paperwork down for the lady and she looked at it and sent me back to ER check in stating that I had to go through ER for the x-ray. What should have happened is that they should have taken my stat x-ray order and sent me for that picture and then sent me home because I was already seen by Urgent Care. I did not know this at the time and so I followed the instructions I was given. I went through ER check-in, waited for nearly three hours before someone pulled the curtain back in the waiting area and told me that I should not be there. None of the staff knew what to do. I was told that the ER had already started my visit and that could not be undone and would have to be fixed on the back end. I was told to continue through the process, and they would do the x-ray. I advised that I did not want to be billed for an ER visit and I was not okay being billed for an ER visit. I was walked back for the x-ray and after that I was seen by a physician. I was not aware that this was not the norm or of what the procedure should be. I am disputing the ER visit itself which should be taken care of by Blount Memorial Hospital as it was their staff error for not advising me correctly. I spoke to Evelyn March 16th who told me she would call me back but did not. 4/5/23 spoke to Ginny who also advised someone would call me back. 4/24/23 – I got something in the mail for seeing the provider AT the ER and it was only for $88, which I paid because I thought the ER visit had been adjusted/removed by Blount Memorial. 4/26/23 – I logged into my Blue Shield account to see multiple charges from Blount Memorial including the ER visit itself. I called and spoke to the Blount Memorial Business office who routed me to Brian in the Blount Memorial Care Department. I left a voicemail and received a letter but have not received a phone call. The letter advised that I "presented to the emergency department with complaints of back pain." In reality, I went there asking what I should do with the referral from Well Key and their staff was irresponsible and did not advise me correctly. The letter states that no adjustments would be made to my bill. I am now disputing this with my insurance provider and will continue to call their business office to counter their determination. Their staff error should not become my financial responsibility. 7/21/23 - after all was said and done no one took responsibility. I got billed and tried to dispute it with my insurance but, it's "technically" billed correctly. So, once again big corporations win and I owe money I shouldn't have to pay because of their error. Lesson learned
Billing department is undoubtedly the worst I’ve ever dealt with. Don’t bother asking for an itemized bill or they’ll take 2 weeks to get it to you, and then when you contact them to make the payment, suddenly noone knows about your newly calculated total, leaving you to have to pay the original balance just so you can get the payment made on time and avoid them sending the bill collectors after you which they do immediately, by the way. Entire experience is absolutely miserable. You call and get passed around to 5 or 6 different phone numbers, and you still don’t get the answers you need. To anyone reading this and considering using Blount memorial’s services, do yourself a favor and just go to one of the hospitals in Knoxville. Ridiculous.
