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Charlotte Behavioral Health Care

  1. Punta Gorda
  2. Dumont Health
  3. Charlotte Health

Reviews, get directions and information for Charlotte Behavioral Health Care

Charlotte Behavioral Health Care

About

Charlotte Behavioral Health Care’s specializes in mental health, substance abuse treatment and detox services in Port Charlotte and Punta Gorda.

Description

Charlotte Behavioral Health Care (CBHC) previously known as Charlotte Community Mental Health Services has served the behavioral and substance abuse needs of Charlotte County residents for 44 years since its’ founding in 1969. CBHC is a private, non-profit 501(c)(3) agency, which operates independently and has no organizational ties to the Charlotte County government or any other governmental agency. A volunteer Board of Directors oversees the corporate operation of CBHC.

Mission

Partnering to instill hope, inspire growth, and embrace life.

Products

• Crisis Stabilization for Adults, Adolescents & Children
• Inpatient Detox and Residential Recovery Center
• Court Services-Drug Court, Mental Health Court and Juvenile Drug Court
• Children’s Services
• Outpatient Therapy
• Healthy Start of Charlotte
• Substance Abuse Treatment



"Charlotte Behavioral Health Care is our area’s largest not-for-profit provider of community-based behavioral health care, offering a full range of mental health services and substance abuse treatment in Port Charlotte, Punta Gorda, Englewood, North Port, Sarasota, and DeSoto and Lee Counties.Our mission is to partner with our patients to instill hope, inspire growth, and embrace life. Whether you are experiencing a behavioral health issue, substance use issue, or other disorder, we compassionately create treatment plans through a collaborative effort between you and our devoted and experienced staff. Our goal is optimal behavioral health and improved quality of life for all children, adolescents, adults, and families."
Address: 1700 Education Ave, Punta Gorda 33950
Phone: (941) 639-8300
Email: gro.lfchbc@ellivremopk
State: FL
City: Punta Gorda
Street Number: 1700 Education Ave
Zip Code: 33950
categories: nonprofit organization, drug addiction treatment center, mental health service


Opening Hours

Monday: 08:30 - 18:30
Tuesday: 08:30 - 18:30
Wednesday: 08:30 - 18:30
Thursday: 08:30 - 18:30
Friday: 08:30 - 16:30

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Reviews
Edit: I was inpatient in October 2022. I am in your records. I will make the call. Thank you. I was put on the floor. A dirty floor, with a smelly blanket and plastic pillow. I had 2 very sick room mates. Schizophrenia. One woke me up sometimes feeling my vagina saying I had her baby inside me. I was detoxing from alcohol and am a professional, but was very ill. They gave me nothing for almost 2 days. I puked into a dirty sheet I found so it wouldn't be on the floor. Then they brought be a trash can. I showered without any soap or shampoo after almost 3 days. No clean clothes or scrubs to wear. I flicked a couple bugs away on the floor. I waited 45 hours to talk to a doctor. This was the worst experience of my life. If I didn't feel suicidal when I went in, I did when I left. I am embarrassed to work in the field of psychiatry.
Very sadly I had to contact 911 today to have my son evaluated due to a mental health crisis. The IRIS Team community based crisis response team police, fire, crisis therapist of CCBHC arrived after the police intervened at my home with my adult son. They were all very professional and as far as I could see/hear very professional and caring with my adult son. The IRIS Team was aware of my intention to pick up my wife and see my son through the intake process at the facility, and they provided directions and where to go. When I arrived about an hour later due to travel time, I was directed to come back at 7:15 pm for visiting hours, despite that it was about 9:30 am and I was TOLD where to go with them knowing I was going there immediately. That was a wasted 1 1/2 hours driving. I left 2 x messaged on the 'clinician' line at the ASU Acute Stabilization Unit asking for a call back as to provide his clinical history. No call. Are you surprised? They might give the excuse that it would be a violation of his HIPAA rights, however, they can listen without violation. I am a licensed therapist myself, I know the rules/laws. Another missed opportunity. My wife and I attended the full 1 hour visitation time. The mental health technicians what an odd title were unprofessional. A woman asked us to put our belongings to include phones, keys, wallet/pocket book in an unlocked locker and said that someone would lock them up. Upon us leaving she said that someone already took the locks off. What a MASSIVE LIE. There is NO WAY those were locked up. I hope integrity is not a part of their mission statement. The setting where my son is presently is drab, noted for much dust/cobwebs on windows, echoey and loud visitation room. Is this the kind of setting to instill hope for the hopeless? My son's bed was a mattress ON THE FLOOR. Am hoping DIGNITY is not a highlight of their mission statement after that. He complained of the mattress being dirty, smelly and with used tissues on it when shown his bed. YIKES! Upon leaving we my wife, son and I had questions about his meds. Was informed that unit RN manager not available and to call to ask questions I called several times and the phone system was not working properly and then successfully left a message on the 'clinician line' again. Is that listened to with any cadence? Was told by mental health technician that they had access to all meds and in rare occasions they ask that meds be brought in by family/support 'but this like never happens'. We asked our son to call us to tell us status of his med experience after we left wanting to ensure he received them we left at the time of night med distribution. He called us on our ride home and they did not have one of his meds I do not fault CCBHC for this as it is an older med which is hard to reliably get at pharmacies on a regular basis anyway, even though there is an institutional pharmacy Genoa/United Healthcare on site. Naturally, we offered to bring it in if you are counting that will be my third round trip of 90 minutes in one day; 90 + 90 + 90 = 180 minutes of wasted time! which I promptly did. Lets see, he arrived around 9 am, they knew he was staying and would need meds at least at 8:30 pm and yet they did not pre-emptively ask me or my son about this med and not having it on hand and needing it delivered. Another self inflicted wound for CCBHC. I guess they are pretty lucky they are the only gig in town for this sort of event as there is less incentive to provide a dignified experience with professional integrity. I pray that you and your loved ones never need to experience this first hand or vicariously.
Checked myself in for withdrawal symptoms of opiates. I was already in withdrawals when I got there. After 4days still in full withdrawals they had the nerve to tell me I don't score high enough to get any suboxone or subutex to help me through. So of course I want to leave and couldn't for 24 hrs. My advice, don't go there for a opiates addiction problem. They don't care about your wanting to do the right thing and quit. The first thing you gotta do is go through withdrawals and quit using. If you got no support, you can't even make it through that. Then you got no chance to get though the first step. This place is only good to get 4 or 5 days off the street. A free motel room and food. Every body there is super nice. But they just don't have proper experience with the addicted people that want to get help. Like I say.... 4 hots and a cot.
If I could give 0 stars I would. My son has been in the facility for almost a week. I have received vague updates and even the DCFS caseworker called Friday and wasn't provided an update. In the meantime the facility has blocked all access to my son outside of answering my questions with vague responses or telling me that the director would get back with me Monday. I called this Saturday for an update as I normally receive a daily call about my son and the weekend clinician said she doesn't call families when there isn't an update or change. CBHC will not let his grandmother call and speak with him even though she has before and was on the approved list. The facility is refusing to provide me with documentation regarding his Baker Act, diagnosis, or a treatment plan. Everyone from the Charlotte County Sheriff's Office IRIS team and his DCFS caseworker have been amazing. I do not know or understand why CBHC is not helping my son transition into a long term treatment facility to receive treatment. **Update 9/18/2023- No one has reached out to me or spoken with me from the facility. There are not 2 people working with me at all.
DO NOT, I REPEAT, DO NOT allow anyone to send your child here. They are verbally and mentally abusive to children. My child asked for their medication which i signed for and a pillow because they didn't have one A PILLOW! so they could sleep comfortably and was screamed at more than once to go to their room and that they wouldn't be getting anything. We only recently discovered this abuse when we did a follow up with their therapist and they cried over their treatment there. Their last night there, we had our hour visit. Within 15-20 minutes of our visit the aid stepped in, looked @ her wrist watch, asked if we were about done because her shift was almost over and she had to to get out of there. I asked to speak to a nurse because my child wasn't getting their meds only to be told, I have to call back the next day and talk to someone while there was a nurse there giving report. She was "too busy to be concerned with our problems' is what I was told. This place is disgusting and I'm 100% sure they do more abuse parents don't see. I was lied to on multiple occasions about my child's meds told I didn't sign permission for them to have their meds when I contested I had they said well we don't see it, and then admitted they finally saw the papwork where I signed two days prior. Still no medicine given. My child left there worse than when they went in. PROTECT YOUR CHILD AND FAMILY MEMBERS BY NOT ALLOWING THEM TO BE TAKEN HERE. ITS DISGUSTING and abusive. Dear Charlotte Behavioral, if you need PCTs or CNAs... Especially NURSES, THEN EDUCATE THEM IN THE FIELD THEY ARE WORKING IN!!! They all acted as if they were only there for an easy paycheck. The state will be notified. Clean up your facility and actually hire people who CARE about what they do and who they provide for.
Don’t recommend this place. Dr evaluation was sticking his head in the common room and asking “How are you doing? Not feeling suicidal today? OK” and no other assessment was done. No diagnosis, medication or future treatment plan was even discussed. Staff if you could find them sat around playing on their cell phones and ignored patients. Staff talked about patients families and made fun of patients. Very disappointed and disgusted with the entire process.
I missed one appointment with my therapist and had to be shamed and given the third degree about it and be told I had “missed a few”…NO, I MISSED ONE & you’re not gonna scold me like I’m beneath you.... Be professional…..It’s not your place to be scolding me as a grown woman… I missed one session unintentionally…. Give me a break…. and get a life! Someone needs to talk to the woman scheduling appointments today. Goodness.
At first when I had contacted c.b.h.c. there was a bit of misconfusion. I didn't give up though! I had spoke with a lady by the name of Jan and she referred me to the right therapist! Thank you for everything!
Have been a patient here for a while now. I called earlier in the morning on a Monday asking when was the latest I could do a screening to pick up my meds. I was told by the person on the phone said 5:45. I left work early in Venice and arrived 5 before 5. Checked in and sat to be called for testing when they started to close the pharmacy. When I spoke to the pharmacist who was very short with me and told him I'm waiting to pickup. He said we close at 5 and shut the window. When I tried to speak with the staff about an alternative to get my meds everyone just said screening and pharmacy don't have the same hours. ??? Extremely disappointed especially when pharmacy hours are 8:30-5 and the average person works till 5. How does that work??
This placed saved my life. When I was young, my parents to me took a psychologist. I was a stubborn teenager who thought therapy was pointless, but I was put on medications for being diagnosed with Bipolar disorder, which at the time I didn't even understand. By the time I graduated High School in 2014, I thought "oh, this medication is nonsense and it's all in the mind" and stopped taking it cold turkey. Two years go by, and manic and depressive episodes start occurring. I realized it was real and it was dangerous left untreated. It only got worse and worse. I first sought help through Virginia B. Andes. Their process took so much time to become a patient. I thought I had brought them all the documents the requested, to be told I had more to get. I was in a manic phase. I lashed out on them. I was desperate for help and wanted to be seen. I ended up banned from the property. I understand my behavior was inappropriate, but self-control goes out the window when manic. Weeks later, I reached out to Charlotte Behavioral Health Care. Their process was clear and a breeze for me. When I soon sat down with some one, they saw I did have a record that Virginia B. Andes reported me to them. Regardless, they still got me the help I needed. right away. They have always been kind, caring, listened. Their customer service has always been great, when I run out of medication and need a refill, when it comes to scheduling appointments, and making it possible and convenient to have check-ups via webcam. I can't thank CBHC enough. I don't think I would be here today if I hadn't received their help. Thank you.
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