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Reviews, get directions and information for Crate and Barrel Burlington Mall

Crate and Barrel Burlington Mall

Description

http://www.crateandbarrel.com/Stores/Store.aspx?storeid=35



"The Crate & Barrel store in Burlington, MA helps you love how you live in the moments that matter by connecting you to the work of designers worldwide. Our curated collection of modern home furnishings and decor offer inspired living through high-quality products, like furniture, housewares and cooking utensils, all of which can be found at our modern furniture stores. Plus, find unique home decor, modern lighting, contemporary rugs and modern dinnerware sets as part of our robust offerings as a Massachusetts home store. This Burlington furniture store is also home to a Crate & Kids where you can find contemporary nursery furniture and cute toys. Both offer free interior design services, curbside pickup, home delivery and in-store pickup."
Address: 75 Middlesex Tpke, Burlington (Massachusetts) 01803
Phone: (781) 270-3600
State: MA
City: Burlington
Street Number: 75 Middlesex Tpke
Zip Code: 01803
categories: home goods store


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Reviews
Always inspired by their fresh seasonal displays... So much outdoor furniture on display! Super friendly & knowledgeable sales pple. Top notch service always.
Anything and everything under the sun for home decor!
Purchased a coffee table from Crate & Barrel recently. But it appears to be defective when received. There is a long crack-like thing on the top of the table. Apparently, Crate & Barrel do not do quality checks for their products prior to shipping. Submitted my return request a week ago, and I have been waiting patiently for the customer service team to handle the defective table. However, a week has gone by since I reached out, and I was still told that their warehouse system has not been updated to show the item was delivered, so they cannot process my return. I don't know if this is a common thing for Crate & Barrel, and I have no idea how long I still have to wait.
Amazing customer service.I bought a knife set last night to use for a small get together I was throwing up in the next day.The pickup time was around noon. As the time pass, I felt like: I will go there and ask for my item. When I first walked into the store I saw her and I asked for my item, with a happy and nice smile she said: oh, I am sorry about that but I know your purchase and I now where is it… I wish I could remember hers name. But thank u all for been always awesome with customers..
Most items online not carried in store. Wasted trip for me. No one on floor to ask for help but cashier did confirm they didn't have the item in store.
We were so impressed with this Crate and Barrel! It’s such a big location. Shout out to Alexis for being so patient with us and spending hours helping us pick out the perfect pieces for our living room.
Waited for 9 months for my sofa and received a damaged cushion case, went in to the store and reordered it, tell me I have to wait another 6 to 8 weeks. Ok fine, after 6 weeks I received a call for asking me which one that I ordered and tell me I have to wait another 6 to 8 weeks. Additionally, I have to go in the store ask for my order, for the last piece they have it in the back but they won’t let u know. I am so disappointed, for the money you spend please choose somewhere else.
This place is amazing, and everyone capable and willing to help you. Gift packaging is done with care and appropriate. Thanks guys!
Needs a customer service class urgently. It looks like employees are not trained and paid properly, it can be felt by dedication and service level
Very disappointed with my experience at this Crate & Barrel. Even though I am an honest customer who purchased a large order while in the store, while shopping I was followed around by some of the older sales ladies who were whispering into their walkietalkies and giving me rude stares. As a young biracial individual just shopping for my new home like any other patron, the whole experience made me incredibly uncomfortable and I do not feel like shopping here again. It’s shameful and disappointing that this is how they treat their customers. The young gentleman who served me at the cashier was wonderful, If only some of the other staff members treated me like a human as well.
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