Evergreen Hospital

I live in Texas now and healthcare here is abysmal. Andrew Thurman is the absolute best doctor I have had in my 48 years. He is a great doctor and even better man. I will be flying to Seattle quarterly to see my PCP. Hard to top when you had the best for 6 years then have to look elsewhere.

I stay in Lake stevens but the 911 once suggested me to try evergreen urgent care Monroe, as my nearby urgent cares had long waiting times. That was the best suggestion I got and received the best service. They are quick, excellent service. From the reception to the doctors, everyone is so polite , at least they understand the concept of urgency, and not like the other urgent cares, make you wait lifetime. I went there 6th time and now I am posting my review.

I’ve had four surgeries at EvergreenHealth Monroe over the years, the last being cataract this spring. In every instance, I received the best and kindest care from the moment I walked in until I left. The staff is professional and courteous. I wouldn’t go anywhere else!

This place has the worst standard of care. If I could give a less than 1 star I would. My daughter has been waiting, in emergency, for greater than 3 hours, many people seen before her and we are still waiting. This is not the first time. If I thought it would be better I would leave . At this point we are location committed. Not next time though.

Wish I could give 0 stars. On hold for an hour with billing, then they end the call losing my place in line to be answered. Paying for an emergency room visit where they didnt even figure out what was going on and sent me home. I’d recommend risking whatever and going to the nearest other hospital and skip all this mess. Front desk is a mess, billing is a mess and same to the doctors.

Had a hip replacement surgery here this morning. Had an absolutely wonderful experience. The staff was very kind and caring and could not have made me more comfortable. Facility appeared to be very well run and organized and everything went smoothly. Bonus points that it's only 15 minutes from home! A big thank you to everyone that helped during my surgery!

Very disappointed in the experience we had in the ER with my four year old. Not confident in this hospital at all and its ability to treat children in life or death situations. The staff were visibly flustered and clearly had no clue what was going on. I even had staff apologize for them being so frazzled and how chaotic everything was.

Filed a claim with my health insurance provider and didn't respond to their inquiry. Now they're trying to send ME to collections for their mistake. My wife has been in to try and remedy the issue, but the front desk receptionists are absolutely clueless. Definitely don't go here unless you absolutely have to

I wish I would have read any of the reviews before coming here. I'm not one to leave a bad review but this place is that bad. Been there 3 times for a condition I was having. Not much progress through er cause I would need to see primary care, than specialist. I finally get to primary care after waiting weeks and all the Dr had to do was make the referrels, and do some blood work. Now it's now been 3 months and they didn't send any referrals I haven't gotten any calls from specialist, nothing. But they did send multiple bills for thousands of dollars of course and I'm still suffering. This place is a scam and seems fake like it's all a front. Go see a Doctor, just not here. I've been to the vet and had my kitty cat get better treatment than this place is capable of providing

I’ve been in Monroe a long time and I’m glad this emergency room is here, but it’s noticeably improved recently. We used it this weekend when someone close to me was in an accident and were pleasantly surprised that there was no wait and they got the X-rays, mri, etc taken care of quickly. I felt his medical team was efficient, empathetic and helpful. We were home less than two hours after leaving our house with answers about his condition that have so far proven to be spot on. Thanks for your help over a very stressful weekend!