Hertz - Garden Grove

Reviews, get directions and information for Hertz

"Welcome to Hertz Car Rental - Garden Grove - Brookhurst HLE. Select this location to begin your car rental experience, or choose from thousands of other locations, each with a variety of vehicles for you to choose from including luxury and sports cars, SUVs, electric vehicles EVs, vans, trucks and more.Bienvenido a Hertz Alquiler De Coches - Garden Grove - Brookhurst HLE. Selecciona esta localización para comenzar tu experiencia de alquiler de coches, o elige entre miles de otras ubicaciones, cada una con una amplia variedad de vehículos para que elijas el que necesites en cada momento, incluido coches de lujo y deportivos, SUV, coches eléctricos EV, furgonetas, camiones y muchos más."

Address: 13162 BROOKHURST STREET, Garden Grove 92843

Phone: (714) 530-3859

Website

State: CA

City: Garden Grove

Street Number: 13162 BROOKHURST STREET

Zip Code: 92843

categories: car rental

Opening Hours

Monday: 08:00 - 18:00
Tuesday: 08:00 - 18:00
Wednesday: 08:00 - 18:00
Thursday: 08:00 - 18:00
Friday: 08:00 - 18:00
Saturday: 09:00 - 12:00

related searches: Enterprise Garden Grove, Enterprise rent a Car, Enterprise, Avis Garden Grove, Avis car rental, Hertz car rental, Car rental in Garden Grove, CA, Metro Car Rental Garden Grove

Reviews

I reserved a car over a week ago.  When I went to get the car a couple of hours after I said I would be there, they said because I didn't come within a half hour of my reserved my time, they cancelled it and had no car.  I was told that I would have to come back after 4 p.m. and maybe they will have a car for me.  Also, they do not pick or deliver.  I had to go to a complete different company and pay twice as much as I should have.  I will not ever use these guys because they are liars.

About a month or two ago I was looking for many different rental places to rent out a car for Vegas and I came across Hertz. An overall pleasant experience as I was able to rent my first car here 2020 at Toyota Corolla without a problem and at that time I wasn’t charged a young rental fee as many other places do. Had the car for a couple days without a problem from picking it up at this location and returning it at John Wayne Airport and the price I paid for the rental was very good compared to other rental places.

I made a prepaid reservation 5 days ago for a car then no car for me, an 3 hour delay option, not 100% sure for me but i only rent for a day ??? I used to go to Hert in Huntington beach which never disappoints me while i live in Garden grove, : give a try for closer location but failed. That makes sense when they have only 3 stars review. They even say anything sorry for that.

Really easy my car has been totaled since then and I have purchased a new car however Hertz was great they pick me up they drop me off everything was done very fast very easy even with State Farm involved or they pay 80% and I paid 20%. They took a small down payment and off I went. And it was just as easy to drop it off at another location when I was done. I wish all rental car places were like this and the staff was exceptional.

I came in after a bad experience with the enterprise down the street who I had a reservation with. As soon as I came in Victor helped me get a car and got me setup at a moments notice. Victor was professional and very polite and I even had options to choose from. This made my morning because otherwise I would've basically been stranded. If your car is in for repair I definitely recommend this hertz location. Victor is a great guy.

The employees at Hertz took care of me like I was family. From the time I got there till the time I had to return the car, they were nothing but  polite and courteous. They will call to follow up and make sure everything was OK and that I was happy with my rental. Because it was from an accident not of my own fault I think they treated me with extra care.  I don't think I don't want from another company ever again. I recommend using them to anybody who has to rent a car. Their inventory is off the charts, to the point that I am purchasing the one that I drove. Thank you Hertz Garden Grove. Kathleen

Outstanding customer service! Thank you Javier for making me feel like a valued customer. Great price! Great car! Super clean! by Javier also They definitely are my go to and I recommend them to everyone.

The staff was great, however who ever is in charge of cleaning the cars needs to be fired. Got a sonata and there was not only stains on the seats. There was coffee like slappers on the Passenger seat belt where the belt extends from. I was able to clean it will water and a towel. So I feel I need to clean the car now. I ever felt that way about a car before. Just FYI I do my own car work and work outside a lot so it’s not a germaphobia thing.

If your trying to get a rental car I don’t recommend this location they gave me my car a hour late and I wasted more gas since it was a bigger vehicle that I didn’t ask for. Then the car started leaking oil so I wasted my whole Sunday trying to exchange the vehicle and they still charged me another day. Victor was  very inconsiderate of the situation and basically said not my problem so if you want your car rental experience to go smooth and not waste your time trying to get to where you need to go I don’t recommend this location at all!!

Mother Made a reservation 2 months in advance for a specific vehicle a minivan and when we arrived to pick it up, even after calling ahead to confirm the vehicle was there, all we got was a cheesy song and dance as to why they didn't have what was reserved 2 months ago and confirmed was available just 2 days prior. Seriously... A Reservation....Two months in ADVANCE!!!  Very unhappy with how they handled this. Will NOT EVER rent from Hertz again.  They were rude and had a very "oh well bummer for you" kind of attitude with us. To top it all off, when I mentioned the tires were low on air we were told to go to a gas station and have them  the gas station people put air in them for us. Who offers full service options like that anymore? That's right... No one! 14 pounds low on air  in the front tires and 12 pounds low on the back tires. Went and did Hertz's job for them myself. Very disappointed with Hertz. Even more so with the folks at this location. Horrible customer service. Should have stuck with Enterprise Rental, coupon or not. Won't be back, will definitely not recommend them. Too many minuses, not enough pluses.

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Grove car rental

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