Home Depot Lithia Spgs-Thornton Rd

Got to love the place where DIYers can shop like kids at the candy store. Every supply or tool you can think of for home repair is available. Knowledgeable friendly staff on hand to aid patrons with their projects. Thank goodness they hired more people because you used to have a hard time finding folks. Customer service processed customers either checkout or returns efficiently. Clean and well stocked aisles to shop down. Plenty of parking available. Great opening hours as you can run in before and after work during the work week for my construction people.

I only gave this place three stars because I had an issue with some bricks that I had delivered to me. They were broken, cracked, etc. While they did come and pick them up, I was promised to get a replacement. I have called several times to speak with management. I was promised a call back on three occasions, 3 weeks, plus, later I have yet to receive a call and my yard remains unfinished. I just don't have the energy to keep calling and calling. Just to be told the same thing over and over.

The only reason that I am reviewing this particular location is because an assistant in the tool center delivered above and beyond customer service and displayed high KSAs. This kind of service really stands out when compared to the quality of service offered from other locations. I frequent many home depots and have been a lifelong customer.

Just had the nicest experience at the Lithia Springs, GA Home Depot! We were looking at cordless tool and needed assistance when we found Ivan! He was extremely helpful, knowledgeable and pleasant! Thank you, Ivan, for your great customer service!

The worst Home Depot. The lack of knowledge of product and location. The associates sent me all over the place. I spent 20 minutes waiting on associate to help in the Hardware because everything is lock. I ended up leaving and went to Walmart. Drive the extra miles to Lowe’s.

The store has a good selection of products but the staff are young fellas who can't really help I bet I know more than them and I don't even work there they should have more training and be more helpful but other than that everything else is good

Never get good service here. Even when ordering on line it turns out bad. Took 11 days to get Sawzall blades from the McDonough warehouse that were supposed to be available "today". The other part of my order was canceled due to item unavailable. So when my blades finally arrived I went pick them up at the store. The female working the pickup window helped the customer in front of me and he left. I maintained a social distancing spot and she looked at me and walked away. She walked over to a corner and just stood there ignoring me. Finally another lady walks into area and immediately helped me get my order. This type of service has been the normal and not the occasional service. I went the next day to Douglasville store and got my item this store said was unavailable. Going forward I will drive more distance and shop Douglasville instead coming back to this NO SERVICE HD. Thanks to the lady that did help me while the other female just stood there.

Great selection of plants and pots

not into self checkouts but most of the time someone is around to do the checkout - I have only abandoned things a couple times because of it.

Great customer service. James the manager was able to help me and answered all questions I had.