Not a good place to have your family member recover from being in ICU. The nursing staff assigned to my father were not that great with the exception of two- Brian Nurse and a male nurses aide. Some of the staff were rude and noisey as my father tried to recover and rest. It was a hard time so our emotions ran high so I was trying to be understanding because I am in the nursing field as well but being rude and inconsiderate is unacceptable. Physical therapy was scarce. I would walk my dad down the hall to keep him mobile. It was just a bad experience overall. I remember this incident, when I wanted my father to be given an actual shower. It was impossible. They only gave bed baths and they only had bath tubs in the rooms which were not to be used. I was determined and Brian went out of his way to bring what I needed and often checked on us. He wasn’t even assigned to my dad. It made my dad feel better. That’s the only positive experience I had there. One star for the facility and another cause they have Brian there.
DO NOT PUT YOUR FAMILY HERE OR ANYONE YOU LOVE OR CARE FOR! It is terrible. A family friend was admitted here recovering from Covid because of needing a ventilator. We cannot visit and check up due to COVID rules so they can get away with poor treatment. I was truly afraid to see my friend go here but with their insurance it was our only choice. My friend told me how rude and condescending the nurses and staff are. Even the relative in charge told me the same issues are occurring when they call. They are being terrible to the family member who is in charge of care.They are rude and they cannot get answers from anyone!! They said the Social worker does not follow up either and is worthless. The worst part they treat patients like they do not care especially now when family cannot go and see what is happening. I called one day and the nurses station never picked up-which I understand they would be busy. But after the third time I called they did pick up and the nurse was SO rude and basically hung up on me before finishing the sentence. I had my uncle here when it was Kindred and it was terrible then and terrible now. Same issues, just a different name-SAME HORRIBLE STAFF. Social Worker was never around the either, they do not return phone calls, the nurses station is rude. Luckily back then it was not a COVID lockdown and I immediately removed him from Kindred. It was a nightmare. How could anyone get good compassionate care when the nurses are rude and condescending ?
I wish I could leave negative stars. Your staff need to learn about type one diabetes. My daughter has been type 1 insulin dependent diabetic for her whole life. Your staff couldn't manage her diabetes *she was only there a few weeksand instead of consult with an Endocrinologist and adjust her insulin properly, she was taken off of her long acting insulin and only given fast acting insulin as needed. Then when this was making her ill, your facility shipped her off to a lower level of care, Catalina nursing facility where within a week and a half she was found unresponsive and had CPR then sent to the hospital in diabetic ketoacidisis. My daughter died. Your facility is negligent at best. My daughter was 37 years old. The negligence is devastating.
Anyone who knows me know how protective I am of my loved ones. My father was admitted Curahealth during a very difficult time in our lives. We were devastated by sudden changes in his health. I can truly admit that I went in on the defensive because of this devastation. The staff's care of my papa and compassion towards our family was a welcoming comfort. It's good to know that respect and dignity are still a pillars of healthcare these days. Compassion, excellent and supportive care was my expectation and what we experienced. I am appreciative and grateful for the hospital's "patient's first" attitude in the care they provide.
HORRIBLE. My father was sent here for physical therapy rehab after his cancer treatment. His doctor instructed Curahealth previously Kindered to give him a white cell shot everyday for 3 days to boost his immune system these shots are mandatory after chemotherapy, and the second day he was there we discovered his nurse didn’t give him the shots, but was signing her name and dating his reports saying she did! He was on a mechanical soft diet and for one of the dinners they gave him a dry chicken burger with no lettuce, tomato, ketchup, anything! Just bread and meat. When we explained to the nurse he was on a soft mechanical diet as perscribed by their nutritionist and we asked to get something else, she said, “The kitchen is closed and everyone gets the same meal. Your daughter can buy you dinner from around here.” One night my dad had to go walking around the building looking for a blanket because they wouldn’t answer his bed call! We also did all the bed sheet changing and the bed baths! Trust me, I have a long list of more complaints! Avoid this place like the plague! My dad was supposed to stay here for a month, but we took him home after 4 days because we were scared for his life staying there!
Dangerous place and the staff are mean to the patients. They ignore their calls, leave them laying in urine. Food trays on portable toilets. The floors so sticky your shoes stick to them. My family member was minutes from death from ignoring his pleas for help before they sent him back to St Joes. If your family member isn't dead they will be at this place. This is a devils triangle. I walked into my family members room to find him laying half out of the bed barely alive. THEY DO NOT TAKE CARE OF PEOPLE IN THIS PLACE.
Dangerous staff work there. Learned one member has a history of domestic violence. Kindred doesn't care about the safety of their patients. Guy has a temper and has treated patients rough. My mom is scared of him. My mom will be going to another facility.
They are taking care of my mom. They did a absolute BRILLIANT JOB... They were very focused and did a very very good job... My mom stated there were certain staff members not core staff that were a bit lacking in bedside manners and concern but this was only a one time occurrence. Good people. Good staff. Knowledgeable. THIS IS WHERE YOU SHOULD GO... Yes the building is older... But the people make up for that with their dedication to repair and recovery. <3 Love all of you guys... Thank you for taking care of C.Medley -Tyler Red Rock AZ
I found the staff to be incredibly attentive to my family member. The upper management were so kind and compassionate. They made it a point to learn our large family by each of our names and helped to support us through a lengthy recovery.
Terrible service, the nurses are extremely disorganized and unable to communicate between each other and the doctors. Answers to questions are either wrong or change minute to minute. Very hard to get even the simplest requests taken care of. If you want something done be prepared to do it yourself.
