Pharmacy Advantage - Rochester Hills

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About

Pharmacy Advantage is a state-of-the-art specialty and home delivery pharmacy. For more information, visit: https://www.pharmacyadvantagerx.com/

Description

Pharmacy Advantage is a state-of-the-art specialty and home delivery pharmacy. For more information, visit: https://www.pharmacyadvantagerx.com/

Mission

Pharmacy Advantage is committed to providing patients with coordinated and comprehensive pharmacy services that reflect our commitment to safety, quality, clinical outcomes, and customer service.

Products

We offer a complete range of specialty pharmacy services for complex health conditions, such as:

• Autoimmune disorders
• Cancer
• Crohn’s disease
• Dialysis
• Growth hormone therapy
• Hemophilia
• Hepatitis B, C
• HIV/AIDS
• Infertility
• Multiple sclerosis
• Plaque psoriasis
• Psoriatic arthritis
• Rheumatoid arthritis
• Transplant

Address: 1191 South Blvd. E, Rochester Hills 48307

Phone: (800) 456-2112

Website

Email: moc.xregatnavdaycamrahp@eemia

State: MI

City: Rochester Hills

Street Number: 1191 South Blvd. E

Zip Code: 48307

categories: professional service, pharmacy / drugstore

Opening Hours

Monday: 07:00 - 19:00
Tuesday: 07:00 - 19:00
Wednesday: 07:00 - 19:00
Thursday: 07:00 - 19:00
Friday: 07:00 - 19:00
Saturday: 08:00 - 16:00

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Reviews

Outstanding service. Been  using this pharmacy for over 8 months now. When I need my prescriptions to be expedited they do it, even same day if needed. They never make any mistakes with orders. They'll also contact me if my refills are overdue. I use their website and it's efficient and lets me track my prescriptions.  Usually I don't ask for expediting but I have 3 times and they;'ve been very accommodating.

Rude..doesn't comply with all meds needs even in my Formulary..what's the point of using if they can't help 100% unlike a local pharmacy.. I'd give no stars but this wouldn't post. How hard is it to get on a Drug registry to comply with needs and add your employees give different information each time Called!

Customer service representative just hung up the phone on me while I was still speaking and had a simple question regarding medication. Throughout the call she was saying “Okie dokie” and talking like a child! Pharmacy advantage needs to work on the training of there customer service representatives and teach them professionalism.

I did not go there physically, but dealt with two exceptional employees who discovered I was in need of assistance following a return home from surgery, a lost purse, and an urgent need for a new medication. Both went above and beyond to assist me in obtaining the needed medication, thinking through alternate payment options, and as I no longer drive, arranging to get it brought to my home. I was floored by their concern and in awe of their problem solving skills. I have used this company for some time and have always been pleased. This last experience was so exceptional, there really is no adequate way to express my thanks. I hope they both see this or hear of it.

The staff as individuals are very kind and do try to help with any issues that occur. However, I have not received my Metformin in two weeks. I called to inquire where it was and they said “oh looks like you need to request a refill from your doctor.” It would have been nice to have received a call since I have auto-refills set up and wouldn’t have known. They then offer to call the doctor for me. A week passes and still no meds. Turns out they never contacted my doctor and it has now been two weeks I ended up doing it myself. I also keep getting a lot of mail saying my bills haven’t been paid despite me paying through HFHS - and now I’m receiving late fees. The payment process is also not intuitive and can be time consuming.

To make a long story short. I left a refill request on their voice-mail system last Friday. Decided to call earlier today to see when my RX would be coming.  Apparently, there was a problem when they run my insurance.  Now, one would think you would get a call and alert me. Nope. So, 6 days later. I'm still without my meds. Still trying to figure out how a simple phone call was too hard. They dropped the ball. Will never do business with them again.

Unauthorized prescription sent in mail with no ability return and they still want to pay for it. I never contacted them for prescriition and even I did not tell my doctor's office that I want the prescription filled. They keep blaming doctor's office and vice-versa. It seems like scandal between doctor's office and the pharmacy.

Best pharmacy ever. They monitor my prescriptions to make sure they are right for me. Delivery is same day if required. Beats CVS, Walgreens and Rite-Aid.

The first time I used them they sent the medication to the wrong address.  The second time I requested the medication, I called twice within a 3 week period, and found out that they hadn't even sent the medication out even though the pharmarist  promised it would in December.  USE THIS PHARMACY AT YOUR OWN RISK.

Absolutely the most terrible service for pharmacy.  Save yourself the trouble and use a pharmacy with competence.  Every prescription I tried to fill has resulted in multiple phone calls just to get them to do their jobs.  Then, when asking for employee ID information they refuse and give a generic name so that they won't have to deal with you later once they transfer you to a voice-mail.  It is no wonder people, such as seniors, are harmed by not having medications as places like this do not provide medication in a timely manner. On the other side, they bill you promptly and this is efficient.  Ironic when it comes to what this corporation needs they're actually efficient and leave the incompetent employees to handle dispensing medications.

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