Reviews
This place is the worst. I wasn’t feeling well all weekend and Monday night started getting chest pains so I called a sitter and went to the ER. I sat in the waiting room for 5 hours and then another hour in the room before I was seen by anyone. Dr. McKenna was the first person to see me and I explained how I had arm, back and chest pain with shortness of breath. She left and a nurse returned with Tylenol when I already told the Dr that Tylenol didn’t do anything so I passed on the pill. She then orders a urine sample and shortly after discharged me telling me to use a warm compress and Tylenol!? No bloodwork. No ECG. No asking about my family history. I was shocked. My mother has heart disease and I wouldn’t have waited so long to know that they didn’t take chest pains and shortness of breath to be an emergency. And the nurses didn’t seem to care at all about being in pain and were not very empathetic. The Dr really didn’t seem to care about what I was telling her and rushed me out saying it was a virus. Also, another patient was in the waiting room pregnant and they didn’t seem to care about her either. I made a vow to not come here anymore. No wonder everyone that lives in Oak Park goes to Elmhurst Hospital.
The nurses and x-ray technicians were phenomenal. They were extremely nice to me when I came in and tried their best to make me comfortable and make the experience less stressful on me. The wait times were rough because I was there for 5 hours from 10pm until 2:30am but I expected that. The staff is amazing but the wait times need to go down for the patients.
previous experience was bad. when my dad was hospitalize . but this time my grand mother sick. i am leaving honest feed back. really good customer service and good experience . doctor was very knowledgeable . nursing staff treat her respectfully. physical therapy girl was treat her with respect. i am really happy and satisfied with them work. really appreciate for them good work and good care for my grand mother
In the emergency room there was a tall skinny African American nurse with pink scrubs that was very condescending and showed no type of sympathy towards a patient. When he tried to talk to her she just rolled her eyes at him and left to talk to another nurse. She seemed more interested in talking to her coworker than actually doing her job.
Terrible ..Had same day surgery here, the day before the surgery they were supposed to call. They didn’t I had to call them. Almost everyone who was NOT a nurse had an attitude. From the front desk to the patient transport. The parking is ridiculous. The anesthesiologist put a nerve block in and likely didn’t do a good job because when I woke in recovery I was in such pain I was screaming out loud, they gave me all kinds of pain meds which didn’t help, they had to bring anesthesia back down to do a second nerve block AFTER surgery. Somehow my corneas also got scratched, they said it was because I rubbed my eyes but no one said not too when I awoke. They put a patch over one of eyes but both hurt to open. They rushed me out of recovery because my surgery ran late and they wanted to go home..on the way down from recovery I don’t know who but some lady kept saying to me speedy recovery…. If you don’t open your eyes they’ll have to keep you hear longer… but it was because it was late and she wanted her colleagues to go home.. Whilst I’ve had great experiences before with Rush. I would not recommend this establishment.
ER wait time is beyond ridiculous, 3+ hours to see a provider with zero updates. You’re PM shift ER registrar are both rude & do not have the manners to work with the public. The new grad resident nurse in the lobby Delaney should not be in “triage”. She did not seem to have the basic nursing knowledge & critical thinking skills for such a position. Her inability to recognize a hypertensive blood pressure along with someone’s poor cardiovascular history & current symptoms, makes her dangerous. If she’s a danger to the public, that also makes RUSH Oak Park, liable & a danger to the community you’re supposed to serve. Please know how to advocate for yourself & do not let up when your complaint is down played and/or deemed NOT a priority.
came into the er today & got called into triage as I was walking to my seat after checking in, super quick! , the nurses I had were amazing! They were so nice and made me feel so comfortable.
worst experience that I had to leave & go to another emergency room. the nurses talk about the patients as if the little piece of fabric they use for privacy masks their conversations. overheard a nurse that was walking by my room say “not my patient not my problem” not the best energy to have in a hospital. was seen by dr. rough not sure if the spelling is right & he was extremely dismissive & downplayed my symptoms to the point I got frustrated & left. I could not work with him anymore.
I didn’t like my doctor, he barely showed sympathy. And I only like a few nurses here. The rest were alright. Some of the rooms and restrooms were dirty. The services was slow here. I was ready to go.
The Dr's and nurses here were amazing. Everyone was so nice and respectful. Came in through the emergency room and got admitted to have surgery to remove my gallbladder. It was my first surgery and they did a great job of reassuring me. I also was up front about being a person in recovery and not once did I feel judged. If I ever have to go to the hospital again I will come back here. Thank you Rush!
