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Sears Hometown Store

  1. Overland
  2. St. Louis Department Store
  3. Overland Department Store

Reviews, get directions and information for Sears Hometown Store

Sears Hometown Store

About

Store Closed 31 July 2017

Description

Sears Hometown Store in Overland, MO is the local destination for all your appliance, home goods including vacuums, hardware, and electronic needs, as well as a great selection of lawn & garden products including tractors, snow-blowers and mowers. Sears Hometown Store also offers a great selection of kitchen appliances including ovens, stoves, ranges, dishwashers and microwaves.



"Sears Home & Life Stores offer a wide selection of products including home appliances, mattresses, tools, grills, patio and power lawn and garden. We carry trusted brands such as Kenmore, Whirlpool, Maytag, Kitchenaid, Sealy, Serta, Beautyrest and Craftsman, as well as a wide assortment of other national brands. Our stores are designed to serve your local community with great selection, convenient services, and friendly associates."
Address: 9034 OVERLAND PLAZA, Overland (Missouri) 63114
Phone: (314) 395-9444
Email: moc.liamg@sraesdnalrevo
Parking: Lot
State: MO
City: Overland
Street Number: 9034 OVERLAND PLAZA
Zip Code: 63114
categories: shopping & retail


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Reviews
Do not purchase appliances here the local store does not stand behind their products. I purchased their top of the line LG refrigerator when it arrived the water did not work. Delivery guys were mot able to communicate with me so I had to call my mom who is fluent in Spanish. They told me to call the store as they could do nothing. Called the store and spoke with Cynthia who told me she could do nothing I had to call the 1800 number. She was extremely rude. I get the labor market is short but no room for treating your customers awful. Example of why Sears is struggling to keep customers.
Never visited here or any Sears before in my life but someone managed to use my credit card here that is still in my wallet and during the week I was in another state. Store employees likely allowing people to type in credit card numbers and not requiring the physical card. Very sketchy!
Fantastic store with very helpful and knowledgeable associates. This new store is a first-of-its-kind concept brought to you by your friends at Sears, so you know you're getting a quality product at a great price in a great location.
Very helpful staff. When I was ready to buy the purchase went smoothly. I am waiting on delivery and set up in a few weeks but suspect that it will go well. I have had good experiences in the past with KC area Sears maintenance and repair.
1st visit, store mngr. Chris was quick to help and work to solve my questions and concerns. He spent time necessary to assure my satisfaction. I will return and promote his endeavors. Parking: No problems. Large and open.
Store hours say it should be open. It is not open. Says closed for power outage 8/6 but this is 8/7 and their power is on. Stopped by again on 8/8 and a new closed for power outage sign is posted with lights on and someone was in the store walking around. This place is a joke.
Due to circumstances outside of Sear's control, my order became delayed by a few weeks. Richard, and his team, did everything they could to communicate with me and coordinate new dates and times that worked best with me. This team did everything within their power to maintain communication, professionalism, and friendliness. Customer service at it's finest. Even with the delays again, out of their control I would not hesitate to go back. 10/10.
We had purchased a Samsung fridge that turned out to be a lemon - it wasn't built correctly at the factory. The warranty process had been frustrating to say the least! so we were already upset before we went into the store. But the manager listened to us and made things right! We are pleased to have a similar model WORKING fridge in our home just as he promised. Will shop at this store again!
Just another Sears home and appliance center. My washing machine is going out, so I was headed to Sears outlet on Front street, for a scratch and dent bargain. Place had changed, no longer accepts sears cards, so i was referred to this Overland Park location. No scratch and dents, just a showroom similar to the hometown locations. Not much in stock either. Most items had to be ordered for delivery no less. Same prices as the internet website for the most part. But at least one can look over the features of each model. Kind salespeople, but shorthanded. Last summer's closing hurt the employees as well as the store. However, the sales team was motivated once the store reopened & they were allowed to return. We looked over the differences between a few models and the salesman actually showed us how the WiFi feature worked. Comfortable, non pressured atmosphere.
This review is based on the performance of Richard in Appliances at the Overland Park store. Thanks to Richard, Sears might still get a sale on a freezer I ordered online in July 2020 with a first expected delivery date of Aug 4, then Sept 4, then Oct 5. Richard discovered that my record indicated the date was moved to Oct 29 ON Sept 29 and Sears would notify me. THAT never happened. So, thanks again to Richard, he is researching some upright freezers with a confirmed delivery date. Stay tuned for the outcome.
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