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The UPS Store

  1. Newport News
  2. Newport News Store

Reviews, get directions and information for The UPS Store

The UPS Store
"The UPS Store #2427 in Newport News offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Oyster Point Square Shopping Center."
Address: 735 City Center Blvd, Newport News 23606
Phone: +17578733066
State: VA
City: Newport News
Street Number: 735 City Center Blvd
Zip Code: 23606
categories: cargo & freight company


Opening Hours

Monday: 09:30 - 18:00
Tuesday: 09:30 - 18:00
Wednesday: 09:30 - 18:00
Thursday: 09:30 - 18:00
Friday: 09:30 - 18:00


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Reviews
I come to this store regularly, the staff are very polite and incredibly helpful. Haven't had any issues in the past two years with receiving packages as well as mailing returns. The staff always go above and beyond for customer satisfaction.
Been a loyal customer for a few years. The service has since deteriorated drastically. The owner at this location is very discriminatory, deceitful and, dishonest. She will close your box without warning and create a fictitious issue. Even worse-I’m always receiving mail that’s not mine so I can only imagine… Please go anywhere but here. They have low ratings for a reason! Numbers don’t lie!
First let me start off by saying I wish I didn't have to leave a star. May 24th I received notification that my package was delivered outside my door, look out the peephole, No package. I instantly submitted a claim, with doing so the carrier who stated he delivered the package confessed to my daughter and I have it on Ring, he delivered to another address. I pray to God I never have to deal with UPS again. Poor service
In and out in under 10 minutes. Incredibly pleasant staff, and they were able to ship my parts on my customer's account - the other two stores I've used lately nearer my house than my office weren't able to figure out how to do it with just an account number. Here, they were done before I realized they'd started. *high five* and thanks!
For those who complain about this store on Warwick, my experience is somewhat different. I’ve been shipping on and off at this UPS store for the past 7 years. During the last year and a half I’ve had excellent service, friendly and accommodating. Customers are not always right! I’ve seen a lot of incompetence among customers. They are not always prepared with all the required information and that holds up the line of customers waiting ‘patiently.’ It’s a two way issue. Have your documents, addresses, phone numbers, emails, insurance and delivery instructions ready. And by the way, the people behind the counter are even more patient than you are. Think about it. You are lucky to have these particular store reps. They’re doing a fabulous job and service. Thank you! Satori
Website and storefront says they close at 7pm. Rushed over here to get a package out after work to find out they were closed well before 7. Wasted my time.
Nothing but a good experience at this store. Dropped off packages for shipment, as well as Amazon returns for years and never had an issue. Yes, they are normally short-staffed, but always apologize for the inconvenience, and thank you for waiting patiently even mention they're hiring too. My opinion of the bad rating is due to customers feeling entitled to a certain service or treatment without paying for such. Some issues could be solved with customers taking the time to READ and REASEARCH their options. Not to mention customers confusing the hub/warehouse for this store. Your delivery trucks and drivers operate out of the warehouse on City Center Blvd.
So I have used this particular store a few times but I think I’m pretty much done now. As the years have gone by the price of shipping seems to go up as the customer service goes down. How is it possible to send a case 12 units of something for 16$ in one store and 12$ to send one of the same item from this store? Plus the first thing the guy tells me when when I tell him what it is? “That’s gonna break, just sayin” are you just saying that? I have lost all confidence in this store in particular they need to reassess how they treat people and their property.
Definitely doing a much better job at their service than before you just have to have a little patience and grace they’re pretty nice at this store
Charge $0.16 per page, but they are conveniently out of service of any way to print except to email it to the store. They charge computer time for $3 to use their computer to print it, but that computer was down too. So the lady wanted to charge me over $6 for 16 b&w pages because the 5 seconds it took her to pull up the email I sent to the store is “computer time”. What a joke. Told her to shred the documents instead. I know it’s hard to get good help anywhere, but the least UPS could do is get someone who has any sort of common decency or common sense to stand internet their stores. The UPS store down the street you can email it directly to the machine and print. This one may be closer to me, but will never come back.
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