US Bank - Alcoa

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"At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us and enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals – large or small – our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender."

Address: 717 Louisville Rd, Alcoa (Tennessee) 37701

Phone: (865) 977-1000

Website

State: TN

City: Alcoa

Street Number: 717 Louisville Rd

Zip Code: 37701

categories: financial service

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Reviews

US Bank 24 hr online banking doesn't deserve any veterans business! After 10+ years of doing business in Wisconsin, then relocating to GA 18 months ago, the service I received went down the tubes. Recently I had a horrible experience whereas a unauthorized transaction occurred on my debit card, and trying to get some assistance from their fraud department, was like; let's just say I'd rather schedule a root canal before dealing with this bank ever again! Then, when I called to close two of my three accounts with them, the representative Tre was nonchalant and after he closed one account, he placed me a hold and threw me back into the hold que. Then another representative came on not knowing anything about the reason I was calling. The second rep Rob was able to close the second account and out of mere morbid curiosity, I asked him if the prior rep made any notes in my account. And not to my surprise, he had not! So their representatives are allowed to enter one's account without any oversight as far as I can tell! I'm a military vet and Navy Federal was happy to assist with me opening accounts with them! I'd recommend the same to all my brothers and sisters in Arms!

I would not recomend this bank to any small business. They are holding 50k in a business account that I have there for my payroll. Amy the Branch Manager as profiled me and been rude disrespectful, No will give my money bank or cash my employs check. I do have tattoos and I do not dress in a suit and tie. I am your average guy that has not done anything wrong. These bank is not good. Sable the district manager rufuses to look into the matter I am sure she supports her employ is why... All I asked for is to pay my employs. This Bank has held my payroll for 3weeks. Not friendly at all. Not easy to work with. If your not a female the bank will not listen.......

Mark Fermenich has been a huge asset to my business and my customers.  He is always willing to listen through situations and handle them accordingly.  If he isn't available when I call, he always responds within 24 hours.  He is the true definition of a banker that treats your business like his own, which is what I was looking for.

I am very disappointed right now with US bank. Until now I have had no problems with them.  I am now unable to pay my rent because they allowed a payment to be taken out of my account after I spoke with them and had the payment put on hold.  Apparently they can't do that so instead of telling me that I would need to do it another way they tell me they will be glad to help me and that when I was ready to take it off hold to call them and they would be happy to help me do that.  Please train your people on what can and cannot be done so that they can properly inform your customers when they reach out.  US bank certainly isn't going to be paying any one's rent or other bills when they do not correctly inform their customers of correct procedures.  When I call you and ask if and how something can be done I expect you to know or get some one who does.  I am seriously thinking of going elsewhere to do my banking.

I spoke with Dan at cardholder services  11/5/2020 about a late fee and interest charge applied to my Kroger Mastercard. My payment was in their building 10/9 but not processed until 10/13. Dan had no issue with cancelling the late fee and rescinding the interest. I was shockingly pleased with the service and will continue to use and promote the Kroger Mastercard thru US Bank. Good work folks, keep it up and give Dan and his whole team a 5 star pizza party!

I moved my personal and business banking to U S Bank last year and Amy at the branch and Mark Fermenich my business banker have been awesome to work with, Great advice and great service. I highly recommend the U S Bank on Foothills Mall Drive for any banking need you have

I worked with Mark fermenichon some equipment finance loans , and everything went super smooth . Fast and all I had to do was stop by and sign and it was done . Great job , I have been with us bank for a few years and have always been happy

Mark Fermenich with US Bank has gone above and beyond for me.  He has consulted with me on numerous occasions and has been a great resource.  I highly recommend using him and talking with him for business banking.

Great bank and great branch. Nice employees and very helpful. Glad i switched to them. My card has a cute puppy on it!

9 years running 2 small companies and US Bank has helped us grow the entire way.

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