As much as I love shopping at Zara, I equally hate the lines. There has to be a better way. It should not take longer to get checked out than it does to pick out 4 outfits and try them on for your upcoming vacation. With the wealth of this company and its family, maybe take a page from your neighbors at Uniqlo and get on board with there self checkout and basically no lines!!!
Nice selection, but time waste for checkout only one cashier open
Between fitting rooms that close an hour and a half before closing, lines that reach the doors literally every day and rude associates, I don't know what else can be said about this store. Today put the icing on the cake. After standing in line for 20 minutes to pay for an item that took 5 minutes to retrieve, I thought I might implore a manager to add cashiers to get the line moving. This woman who would not give her name but said she was a manager says to me 'we are short staffed' I made a comment that this has been the excuse for the last 2 yrs. This woman proceeds to click her finger nails at me and say her words 'You want me to magically find someone?'. I actually did expect her to do just that. They have no regard for their customer's time but they sure do love the money..., and in reviewing the preceding posts, customers are preaching to the choir. Management does not care. I plan on calling the corporate office to see their attitude..., stay tuned.
I want to talk about how rude the staff at the fitting room is - they are having a picnic of sorts while they keep the fitting rooms closed and make jokes on the customers! For what?! Why would I want to go to the store if I don’t get to use the fitting room? Definitely not recommended and I wouldn’t mind if the staff is given some training on etiquettes!
7.30 pm only half registers open while store crew is joking around doing nothing. Store is a mess and no one cares to open other registers to get customers moving. Hire manager and train your crew disaster
If I can give 0 I would. The customer service here is absolutely disgusting. The manager Sara was so rude. I will never understand how people work in customer service and dont exceed customer’s expectations. Every time i visit this location, the fitting room is always closed and the store is a disaster. The care they have for their customers is really low. I called customer service about the matter and they said they will contact me in 24-48 hours. Lets see if that happens. DO BETTER ZARA!
I wish there was an option for 0 star. Store was a mess. Every other store in the entire menlo park mall is much more organized than this trash store. Zara has always been my favorite place to shop from but I’m never coming back to this zara. The staff was extremely rude and useless. They did not even help with anything and were strolling and joking around as if they were out for a picnic. I wouldn’t recommend any one to go shop from zara menlo park
Horrible waited in line for over 20 minutes while staff worked extremely slow and seemed to be unbothered about the line getting longer and longer. Cash register employees need to be way more efficient and friendlier. Never will return.
The manager at Menlo Park mall was very rude. she unlocked the door, so I went in to the store to pick up my order at 10:00am. She saw me and said “ I told you we not open yet” and then she looked at her staffs and realized its already 10am, which is their opening hour . Then she shake her head. What’s that suppose to mean?
Tremendously long lines at the register. It takes 30+ minutes to check out on a weekday. The fitting rooms are always closed. Why are customers not able to try things on? Upper management seriously needs to do something about this… all these negative reviews stating the same issues. Just shop at MANGO. Better quality and customer service.
