Reviews
Absolute brilliant service I received from your store. Was there on Tuesday morning to purchase a mattress for my mom and it was delivered at about 1.00 pm the same day. Glen who did the delivery....you are an absolute treat!!!!! This store is so blessed with a personality like yours. Keep it up guys.
Great Service Received from purchasing our bed and delivery. Thanks Beds Direct Team for the awesome service.
Very happy with my purchase from Beds Direct. From payment to delivery thank you! I now sleep in luxury.
5 STARS all the way. From stepping into the store until my bed was delivered....just an awesome experience. Frank very helpful, knowledge off the charts. And does he have patience with his customers!!!! Delivery guys made made day. Glen an awesome character and his partner aswell. A big thank you too you guys. You made my day
What an Amazing Experience from BedsDirect! From their excellent customer service to their fast and brilliant delivery service. I am extremely happy with our queen bed purchased and would Highly recommend Beds Direct.
In store purchasing was perfect, two friendly and knowledgeable professionals. Delivery service was excellent. I had an after sales query with some of the items and it was followed up and corrected speedily. I bought the Cloud Nine Blue Eclipse queen, two Strandmattress singles, covers and went back again for some pillows. :- Thanks team, keep it up!
Buying a mattress is a grudge purchase. All that money on something that you never really get to see! If you Google about buying a mattress, there is so much information about “buyer beware” that it is impossible to go into the process feeling any confidence. If you are one of those people who likes to do their homework, then it is even worse because manufacturers change their model names slightly between stores so you can’t easily do comparative shopping. So, it comes down to the experience that you have through the process – does the store provide you with good service. I can say, without hesitation, that Warren at Beds Direct provides service excellence. The whole process at their store was great and I drove off with mattresses for my kids. This was no longer a grudge purchase. But it gets better. I got home and realised that one of the mattresses should have actually been a single not three quarters – yes, very embarrassing! I drove back and Warren immediately swopped it out and asked me to email him my banking details so that he could do a direct refund of the difference. He had refunded me sending the POP less than one hour after I had sent him my details on Monday morning. There is only one place I will buy my mattresses in future and that is Beds Direct.
Having slept on a bed all my life did not make me any wiser as to how to buy one. however the salesman at Beds direct was very knowledgable and helpful. This resulted in me walking away with a queen size Cloud Nine Chiroflex VX, some pillows and a matress protector. To top this their delivery service informed me that they were running late due to traffic issues. This level of service died out in the 80's and is hard to come by today. Keep it up guys !!! and thank you for your service.
I recently purchased a bed from Beds Direct in Brackenfell on the recommendation of a friend. The service I received was fantastic. It was great to deal with knowledgeable, competent, reliable staff who were polite and efficient and went out of their way to make this experience a pleasure. The delivery was on time and the driver and his assistant kindly assembled the new bed and delivered the old one to my daughters house without fuss or the need for any extra directions. Thank you once again.
Good service. Very good prices on the known brands.
