Cape Town Harbour Passenger Terminal

Very clean, lots of space and the lines go pretty quickly ish threw customs and immigration! There lines were down when we arrived and trying to embark on the msc so everything was done manually but but otherwise really nice terminal! Food areas very close and close distance to the V&A Waterfront !

Msc Sinfonia. Had an amazing time. Book your tickets. Buy your Alcohol package which cost around 1k and your wifi for about R800 and you good to go. Other items such as toys and chocolate which we bought. And they have amazing 50% specials on Alcohol.

Very well-kept, secure, safe, and clean. Love all of the shops and restaurants that are nearby. Wifi is available at this port. The immigration custom service was quick and they are very professional.

Long queues boarding, needs upgrading, get there early. Use sunscreen hat and take water etc. Worth getting a porter. Coffee shop at entrance. Some seating. Older and health limited passengers may be shown preference.

This was a informative boat cruise, with the family. Covid protocols still apply here as well, no mask no entry. It was so calming and relaxing to go on this cruise. The kids enjoyed it the most, it mite be to boring for toddlers and not enough distractions. The information you get via the languages translater machine on board the boat while on the cruise, that is there which you use via earphones is amazing. You get the earphones from the captain if you board the boat the captain gives you a pair, you were worring if you need to take your own. You probably can if you want to, as longs as it fits on the port, make sure to take the ones with the point which you put in at the port.

Decent signage and communication would help. We were told before we left there was luggage storage as we had a later flight. When we returned we were told there WASN'T any on-site. Later we met fellow travellers who told us there WAS a facility.

So disorganised. We stood in a queue that didn't move for over an hour and no one knew what was going on. We were supposed to board the MSC ship in our allotted time slot, but the delays were brutal.

The operation getting onto the boat for a Norwegian cruise was disorganized and left many people standing out in the sun for hours. Locals were trying to patronize the restaurants in the building at the same time. When it is not a cruise port it is a food court and cultural space. The lines for food got mixed with cruise people and it brought some cruisers to the brink of complete frustration. The line started out in front of the building through it back and forth 1 x on the 1st floor THEN once allowed up the escalator it was wrapped around 8x on the second floor for check in!!!! The internet is was going up and down delaying the check in process. Then once you checked in with the cruise line this is even if you had done online check in for NCL you then had to go back downstairs and over to another building to get your carry on luggage scanned. It was not clear to first time cruise passengers NOT to bring your large checked luggage through the line which added to the confusion. Upon arrival it was not clearly instructed to drop off your large heavy bags then stand in line. These large bags added to the overall frustration of the passengers who made as long as an hour in the line before being instructed to take their bags to check in. Then it was after your bags were scanned not clear signage how to get on the actual boat. Overall my check in experience as a long time cruise passenger was over 4 hours of waiting in line when I am accustomed to about 1-2 with more places to sit down and much clearer signage. The signs in the check in area were for boats that had left on the 18th - we were boarding with different instructions on the 26th so the two sets of signs added to the confusion. The cruise line blamed the terminal the terminal staff blamed the cruise and we became more and more delayed with each set of passengers piling on and complaining. There were no overhead or general announcements about the status of cruise ship boarding. Something simple such as thank you for your patience the boat won’t leave without you could have done a great deal when we are all traveling with tickets that said to be at the port checked in no later than 3!!!! We were still in line at 6!

Per normal at any terminal, you must have patience, luggage could have been dealt with better luggage all over the show..

The excitement of going on a cruise was marred by the length of time it took for our priority boarding process. Lots of confusion and not much place to sit.