We tried to use the disabled toilets in the foyer. Firstly we had to wait because it was occupied by an able bodied member of the hospital security, while the able toilets were vacant. Then the door cannot open even to 90deg because it jams on the floor and getting a wheelchair in was difficult and needed lifting from the back. Once done there hand drier wasn’t working and the paper towel dispenser didn’t work either, and both were pretty high up and hard to reach.
My husband and 2 year old waited for 3 hours to see a doctor in Emergency at the beginning of September. She had a fever and was battling with breathing, and was eventually seen around 1am. Once she was seen, the treatment was great, but surely a small child in such a condition could have been seen a bit quicker.
I wouldn't have even given one star. My father-in-law was admitted to high care after a fall, possibly caused by pulmonary embolism. He was placed in a general ward 4 or 5 days later, where his health seemed to decline rapidly. Eventually he couldn't even speak properly and after an MRI, was diagnosed with vascular dementia. This was a complete shock as his mind was very astute prior to being admitted. His stay was just over 2 weeks, in which time he lost almost 11kg and was severely dehydrated. After 2 days at home, being properly hydrated and fed, his mind is just about back to normal. Our feeling is that his condition was the result of gross neglect at the hands of the staff at Linksfield hospital. It's an utter disgrace.
Nursing service is apathetic. In the ward, they ask for the patient's medication but do not give it until we remind them, a day later! I tell the nursing staff about an issue you noticed with the patient and they don't tell the Dr, I have to call the Dr myself as the patient did not improve. Urine bag is left to fill up so much that it touches the floor.
Waiting in casualty for more than 4 hours with a 6 month old who is vomiting and has diarrhea is beyond ridiculous! Being told that we need to see a GP first before we see a pediatrician. Only for the GP to look at my son for 2 minutes and call a pediatrician who immediately admitted him for dehydration. Yes my sons pediatrician services this hospital, but because of the pathetic service I will never come back here.
This is possibly the worst hospital you can ever go to! You are made to wait for hours, absolutely NO FEEDBACK will be given on your loved ones. If you call be prepared to be shoved from pillar to post from receptionists to night managers! When you threaten to complain the response is - “go ahead”! Rotten to the core! Worst experience of our lives! The worst words in the English language cannot begin to describe the levels of inefficiency!
I had elective surgery at Netcare Linksfield in October 2022, because my excellent foot surgeon works from this hospital. He is very professional and empathic. Sadly, his standard of impeccable care is not upheld by the nursing staff upon returning post-surgery to the ward. My experience of the night staff was that they were unavailable, intimidating, argumentative and just going through the motions of a pretence at nursing. The patients in my ward were bed-bound and reliant on staff for every human need. I required a bed pan once during the night, but was left to cope by myself. I spilt the bedpan and lay in my own urine for 3 hours. A woman in my ward had the same experience. Night staff were very disgruntled if any patients in my ward pushed the buzzer requiring assistance for pain management or bodily needs. The herculean effort required to fetch and administer the pain meds was clearly beyond the pay grade. None of the patients in my ward abused the use of the buzzer to call for assistance. The attitude of the nurses ensured that! I would have felt safer and more cared for if I had stayed overnight in a veterinary hospital. Management might want to reconsider hiring night nurses from out of hospital. Where is management? This kind of rot must surely filter down?
What a disgusting hospital..it looks tatty.. the wards look like in urgent need of upgrade.. service maintenance does not exist.. Ward F..Toilet seat broken and justlying propped against the wall aweful aweful aweful..its a place I think pple die rather then get better.. there is no comparison between Life Garden hospitals and Netcare. Shame on you Netcare..its soo 3rd world that linksfield Netcare hospital.. I graded it with a 2..nothing more deserved..
I've now been to the ER twice and both times were unsatisfactory. I just picked up my stuff and walked out after spending about an hour staring at a wall and waiting for someone to tell me what the process is. No one noticed. Besides being left in the dark, the kicker for me was that I noticed the stainless steel working station, where medication is prepared, was caked with residue and the drip stand had old blood caked to the side ER room 2.  there was also R18 material on the TV being broadcast to the patients in the waiting area, 2 of whom were children.
I came last night into the ER. The nurses were lovely however, I waited over an hour to see the doctor. Otherwise they have lovely facilities and the food is good. The nurses checked up on me all the time and checked my vitals every 30 minutes. I felt like I was in good hands.