Premier Hotel The Winkler

Little bit of trip back in time. Very 1970’s feel. The staff are all super helpful. Food is very hostelish - buffet was meat good and veggie / salad weak. Need to work on the cappuccino side. Rooms were clean and neat if a little time worn.

Friendly staff, clean rooms, and beautiful garden. Can comment on the food, though. We waited for 1h15m for our order. We had to go to a local filling station to get something to eat for the night. As all of the restaurants in the area had already closed for the night. This was a very traumatic experience for me as I got a terrible heartburn from the pie and coke I had to suffer through just to have some food in my stomach for the evening. Will never visit this place again!!

Horrible attitude from the staffs, especially rude to foreign travellers. Would not recommend to anyone. Edit: Regarding the night there's only one young lady staying at the room where your staff accused her of breaking noise compliance. Two male staffs knocked on her door, without much explanations, they completely ignored her concerns on safety and privacy. This experience simply showed us how ignorant, rude, and unprofessional your staffs are. We couldn't get any assistance from the hotel the next morning thus logging this complaint on Google hoping the hotel admin would react to it. But instead of apologizing or showing any will to improve, the Hotel admin chose to mock and blame the guest in response to criticism. HOW PATHETIC! If this warden mentality is what the hotel management team have during operation, then good luck with your prison experience business!

From good to worse, a lot has changed on this place. Treatment is much poor, management treatment is something else, the service has changed to bad. Some food got Flys. You'll find cockroach while you eat. Okay the new management is worseRooms: 4/5

The winkler hotel has the most professional and welcoming staff you can ever need. From the house keeping team to the bar men and everyone you meet in uniform. I spent 9 days at the Winkler on training and the staff made it a pleasant visit.. Amos the duty manager was always out to make my stay as comfortable as I wanted it to be.. Thomas makes the best cocktails and offers exceptional service so you might want to request for him.. he's really good. Sam and Thapelo would be the ones taking care of us by the conference area and they always did a good job. Andile is always ready to help you take the best picture around the premises.. Litha and Goodness are the best when it comes to house keeping.. one can always tell when one of these two was tidying up the room. The restaurant staff was very kind and always eager to help.. Ann was my favourite waitress she doesn't take offence when you request a change to your order and she's always ready to assist with a smile .. I love the staff at winkler and I hope they get taken care of and given much needed rest as Winked is a very busy establishment. The rooms are awesome but the air-conditioning is a problem in most rooms.. mine only worked as a heater and that's the reason for dropping 2 stars on my rating for the rooms. Mpumalanga is a very hot place and management needs to fix the air-conditioning system in the rooms. Opening the doors that lead onto the balcony helps to cool it down but that wouldn't be an ideal option for someone on the ground floor.. especially for keeping it open throughout the night. If you love nature then you will definitely appreciate the views that surround the Winkler as well as the wildlife that roams freely on the premises.. Be on the lookout for beautiful display of peacocks feathers.. it's quite a sight Rooms: Clean rooms. Spacious. Air-conditioned but the Aircon doesn't work in most rooms. Safety: Very safe.. it's in an isolated area and away from the CBD so that makes it a bit safer than most places that are easily accessible. There's security personnel on premises. Walkability: It's not easily accessible so you might want to have your own reliable transport. Food & drinks: Buffet always has a variety of foods and deserts. If you like your cereals then your breakfast will always be a pleasant one. Food is always prepared well and in time.

This hotel hides behind its own self portrayed image of professionalism but in reality it is anything but professional. They refuse to take any responsibility. They cover any faults they have with the ignorant thinking that they are a praised and "well established hotel" and can therefore do no wrong. This type of thinking sets back this hotel by thinking good customer service is something that is shown on a website but not something that must be practiced in reality with customers. My girlfriend was falsely accused of a noise complaint. This small incident was escalated due to the staffs way of approaching the situation and there inability to apologise or listen to a customer. This was due to there mentality that they can never be at fault, creating a frustration of no resolve. Its disappointing that a 4 star hotel in the hospitality industry can't service their patrons appropriately.

A Happy place. Informal with the luxury of fresh air and close to the Kruger National park. Staff are truly friendly, efficient and go the extra mile to serve patronsRooms: 3/5

Dirty and very old room. Wi-Fi does not work in the room. The bathroom is small and smelly and there is no possibility to open a window. I do not recommend.Rooms: 1/5

The premises are gorgeous. The rooms are rather old old Aircon and old carpets with bright colour schemes. The WiFi was great, no issues with poor bandwidth. The staff are amazing and the service was always great. The breakfast buffet was amazing with great variety, however the items on the menu for lunch and dinner options are overpriced for the quality of the food which was average. In closing, the overall experience was pleasant.

Very delicious food, very old hotel and weirdly decorated. Some maintenance is needed here... the wifi hardly worked. The only nice thing was the foodRooms: 3/5