Primi Gateway

UPDATE: Mandla and his team invited the wife and I over and I have to say, this is what customer service is supposed to be. The food was excellent, the staff were all very attentive and pleasant! My wife and I really enjoyed the food, and while the place was quiet, the atmosphere was great. Well done guys, I appreciate the fact that Mandla looked into what happened durino our last visit and worked on rectifying the situation. I appreciate the honesty and I like the fact that they took the time to check in with me and apologize. Definitely a disappointing experience here tonight! My wife and I usually come here and have one dish in particular, The Recco Pasta with prawns. Having visited after a few months, we were really excited about the meal. Despite the table service leaving a lot to be desired, the food was what we were genuinely looking forward to. Upon arrival, the plate looked as though there were no prawns, I figured they were probably just underneath the pasta, after eating a little, I found just a few shards of prawn meat huddled together on my plate next to the bay leaf see photo?. This was all the prawn meat I could find, disturbingly, my wife had even less prawn meat. I understand that companies are trying to cut overheads and increase profits, but this is not a good reflection of the quality and service I've come to expect from PRIMI. I must also mention that the pasta was severely undercooked. We elected not to notify anyone as it's always a risk sending food back for changes in any establishment. The staff were aloof and not very attentive. We were so disappointed by the food that we cut our dinner short, finished the meals, paid and left. We decided to go somewhere else for dessert.

Absolutely love Primi at gateway. I always order the Red Bull Twist, one of my favorite drinks especially on a hot summer's day in Durban. I highly recommend the Linguine Pollo E Pesto, its so delicious.

Absolutely pathetic service received. Three Recco Classico Pastas were ordered via Uber Eats. All three pastas were absolutely dry with hardly any sauce. It seemed as if we were given food that was a day old. Absolutely disappointed.

The place is nice and has a chilled vibe. I never get wait for too long to get my drinks. Stuff were very friendly

My first experience at PRIMI Gateway and I decided to try they pasta.. It was unbelievably delicious.. The best pasta I have ever eaten in my life..

One of my favourite restaurants.Great staff, good food and great cocktails!

Loved my salad and they played the nicest music. Our waiter was great also

Devine lunch menu experience! Great service! Yummy food ! Chilled vibes.

Friendly and super helpful waiters Amazing food - thanks for a memorable experience Just what the Dr ordered after a hectic day.

Decent meals and friendly waiter. The menu is confusing because it says nothing about which meals are gluten free and wheat free. This must be explicitly stated otherwise those of us who are allergic to wheat cannot eat here, and a party of patrons will simply go elsewhere. The waiter said there was a gluten free option but we have no way of knowing whether they are desperate to get people into an empty restaurant or if its true. Your web site waffles on about wheat and gluten but there is no clear statement about what is in the meals. You shall remain empty.