Reviews
Great customer service. They were there on spot. Got my vehicle off the road and out of a busy area. Will recommend them to anyone. Thank You A1 Towing.
5
8 years ago (07-08-2017)
Do not use this company. Awful. They've canceled over and over again and then messed up the pick up time and put 11pm instead 11am! Keep saying they'll come once they're not so backed up 😠 horrible customer service.
1
7 years ago (09-01-2018)
Horrible experience. Was told the ETA was 90 minutes at 1:30 pm.Then at 4:00 I was told that the ETA is for 4:40 pm. It is now 5:15 pm and my car has finally been picked up. When I contacted Jennifer Starn who is supposedly the owner of the company, she was extremely rude and abrasive. Ms.Starn stated that they were backed up all morning and when I asked her why they took the job if they wouldn't be able to do it, I was told that it's not her fault because she wasn't the one to book the tow. There was absolutely no accountability whatsoever even though I was speaking to the "owner" of the business. If I could give a lower rating then I would. It's worth it to pay another company more than to wait all day for a truck that keeps saying they're on their way, but doesn't show up for hours.
1
8 years ago (26-04-2017)
Dishonest Scammers! Get any other company. We had Allstate towing assistance so they contacted them. We waited over 4 hours for the tow truck that never showed! There website advertises 24 hour towing. Guess they ment you call and in 24 hours they will show up. At 12:15am they said they would be there in one hour. at 1:30, they said in 20 minutes. At 2:15, they said they had trouble finding a driver, but 15 minutes. This pattern continued until 4 am. when I called Allstate and told them obviously they were scammers and they need to send us a reputable company.
1
8 years ago (02-04-2017)
Not your usual tow company. They are courteous, prompt, reasonable and careful. I have used A1 numerous times.
5
8 years ago (27-04-2017)