AAA Milwaukee

Paula was very friendly and helpful. She went out of her way to make sure I got all of the maps and trip planning that I needed. She also did a great job of explaining to me all of the benefits of my AAA plan.

Got what I needed: an international license. But, the lady I worked with was rude and abrasive. The application for the license says it "must be effective WITHIN 6 months of application date." So i assumed that meant I could create an effective date of any day in the next 6 months. Then it is good for 1 year. Well, she snapped at my interpretation and insisted the license couldn't be effective for at least 6 months. I didn't bother arguing. However, my wife went in the next day and worked with someone who was actually kind and helpful. Turns out my interpretation was correct. Moral of story: avoid the mean lady with glasses. Location otherwise clean and service was timely.

After reading all the bad reviews. I never thought in a million years I would be in the same situation. I requested roadside assistance at 730pm and a tow truck didn’t come till 3:15 am. So many of their tow companies contracted canceled on me. I called over 4 times for a new driver every time one canceled on me. All the operator could do is put out a new request and tell me to wait for a tow driver to call me. It was a repeat cycle through the night into the morning. A complete nightmare! Imagine if I was stranded in the middle of a snow storm or in a rough neighborhood. Their service is not reliable. You’re better off just calling a regular tow company and having them come out over going through AAA. I’m canceling my membership. I don’t see no benefit to having it. Best of luck to whoever decide to keep their membership.

Waiting on a tow for 3 hours from a tow company who has nothing but bad reviews with triple A 5 star towing. Never got a dispatch call and was given 4 different arrival times and no one ever arrived. No one in the customer service department was helpful at all. Their only response was “sorry for the inconvenience”.

I been a AAA membership since 2004 and I'm a legacy from my Dad who worked 25 years for AAA he passed away . Until his untimely death. I was told I abruised my membership. I have not. I love Cadillacs and I buy them and take them to a shop that takes care of my service . I'm upset I have recommended plenty of people to AAA never again.

Absolutely horrible service. I was stranded in Waukegan, Il. on a Friday night after a concert. After hours of waiting they told me no one was available to give me a battery jump. Waukegan isn't exactly a small town, why wasn't Kenosha or Chicago contacted ? No, I had to send for my dad to pick me up a 4 hour round trip . Then they have the nerve to call me at 4AM when I'm finally in bed asking if I still need a jump. My Dad charged them a $160. for a service call which they denied. I called AAA asking to talk to a supervisor 3 different times and was ignored each time. They promised to call me back and never did. VERY POOR SERVICE, WOULD NOT RECOMMEND THEM .

I blew out a tire on my way to my son's house around 6:15 PM. AAA sent Cecil right away. Within 1/2 hour he had changed the tire and I was on my way. Thank you, Cecil and AAA for the excellent and quick service!!!

Picked up international driving permit for trip to Europe. Very friendly people working there and got me in and out with more information than I could even read through. Awesome place.

The worst towing experience I’ve ever had. It took 3days, 10+ phone calls for them to pick my car up. Somebody was supposed to come within the hour the first two days but ended up a no show. The third day I called 8:30am with someone finally coming at 11am. Extremely frustrating for them to play on peoples time like that. Not worth the money being paid for this service. Would give a 0 if I could.

AAA is not what it used to be. Went to pickup a tripTik for a road trip with multiple stops. The girl had no idea how to help navigate a trip or to help with marking stop points along the way. She stated that she was unable to make hotel accomodations and gave us a 1-866 number to call and make it ourselves. I'm used to the hospitality at AAA when they'd take the highlighter and walk me through the path and sights we might want to see. Telling us where our 1/4, midpoint spots are along the trail. I guess those days are over , or perhaps just not at that location.