ABC Auto Storage

I had wrecked my car and did not know how or where to start the whole thing. Michelle helped me set up a rent car and they got to work on my car. A week later my car looked brand new. Mrs Pam made sure that the insurance company used factory parts and not some cheap parts. When I picked up my car the guys had my whole car cleaned and washed.i was shocked at the service this place had put out for me and my insurance company. Thanks abc autostorage.
5 7 years ago (14-05-2018)

TOW TO YOUR HOUSE OR ANYWHERE ELSE. I never posted a review before, check my post history. About a little over a year ago, these people received my car, when I didn’t know I could have had the car towed to my house as I was a younger man. I came to ask for help and was ignored at the window for 30 mins while I was politely asking over and over again to speak to anyone. A lady played with her dog in front of me while I called out Miss repeatedly. I remember beginning to panic while my insurance company repeatedly asked to speak to Michelle, since she wasn’t taking their cars. I had to have my insurance rep from State Farm practically yell at her over the phone to release my car to the rightful owner since I had been attempting to pay the fee. The issue was simply because I had an out of state license plate vs my new license card from Texas, which I had got after moving. The mix of both was simply inconceivable to Michelle. This was easily my worst experience in houston, and I recommend everyone to avoid this place at all costs.
1 7 years ago (17-03-2018)

My husband's car was towed bc he had a suspended license, the next day I came to pick up the car and they were extremely friendly, helpful, and even had a notary on hand. They even warned me about the rain storm, and Michelle is very good and kind.
5 8 years ago (10-07-2017)

The lady Michelle is a crooked. Please never make the same mistake and take your car here. Always the the tow truck to tow your car to your house.
1 8 years ago (13-09-2017)

I had the most unpleasant experience on the phone with a company I HAVE EVER ENCOUNTERED- ABC Auto Storage. I am completely amazed at how incredibly rude, inconsiderate, unprofessional, impolite, uncivil, boorish, insulting, and flat out abusive the woman on the phone was. I work in health care and know customer service, I do it every day and would think that everyone would have at least a minimal standard of professionalism and courtesy to LISTEN to a customer. I assume in this situation that since the Storage Lot has your car and essentially has charged you $230, you are at a disadvantage, they know that, and frankly could care less. They aren't concerned or held accountable to have ANY people skills at all by it's management. If I were to act this way at my professional job, I would be terminated, end of story. The lady I spoke with verified my VIN and name registered with the car(my maiden name). I explained to the lady on the phone that my married name was different as reflected on my insurance card. She responded as if this might be a problem. I then explained that I had to work the following day from 7am-430pm and could my husband with my last name pick up the vehicle? I wanted to be sure he wouldn't waste his time if he were to take off of work to come and pick it up, only for them not to release it to him. Instead of listening to my question, and answering my question, the lady spoke over me several times, belligerently sighing, moaning, and interrupting me stating I needed to call my insurance company. Her poor attitude reflected as if she were taking this personal and was too insecure and immature to just listen to the customer. I remained polite, courteous, calm and never raised my voice unlike her. I asked her several times to 'please just listen.' I attempted several times to clarify that the problem would not be with the insurance company, as our names are the same, it is the REGISTERED name that would be different. But I did not have one opportunity to express this, as I was continually interrupted and even hung up on. I called back to get the name of her manager, and to my surprise, it was her. I am amazed that this person is the highest caliber of person this company has available to represent the company, set an example, and direct employees. She never gave me her name. I then asked for her supervisor's name and she said, 'April', 'and you don't need to know her last name.' She then hung up on me a second time. I understand that she may deal with rude, angry people everyday due to the nature of her job, however, at no point was I inconsiderate to her or raise my voice. This woman was just ready for battle. Her actions however had no grounds. Unfortunate for me, I suppose that I had my car towed at the end of her work day. This company would do well to get an in-service on Customer Service 101, Professionalism, and Communication Skills. First, Listen and hear out the patron(be quiet and listen), next, Empathize with them(understand where they may be coming from/why they are frustrated), next, Apologize(it doesn't matter if it's your fault or not, don't take it personal), Respond and ask how you can help and take action towards that, then Thank that person for bringing something to their attention. If I could rate this 0/5 stars, I would.
1 11 years ago (17-06-2014)