Ronda Lane Auto Storage

I will start off by saying I recognize these people aren't the ones who towed my car, so I won't dwell on the fact that my car was totally allowed to be parked where it was and the injustice around that. But I will also note that while I usually start at 5 stars and dock points for negatives when reviewing other businesses, for this one, I'm starting at 1 star and only giving a bonus for halfway decent service. Perhaps it's not fair that I do that, but if I learned anything today, it's that life is not fair, and everything is arbitrary. These places are required by law to accept credit, debit, or electronic check (whatever that is?). What I've found is par for the course in Houston is that credit card machines at these places conveniently never work. I'm talking about reading reviews that say cash only, spammed over long periods of time (not even a paper check is accepted) and then going there and having them tell me their machine is broken. I think I've seen one working machine out of four so far. This place was no exception. The guy at least pushed some buttons and pretended to reset it or something but eventually was like, sorry man it doesn't work. Cash only. $222.51, exact change. Side note, there's a Whataburger nearby and a Chase behind it. I don't know if there was an accessible ATM at Chase, but I do know that an order of medium fries at Whataburger will get you the change you need, as well as a mood lifter for your situation. The only bonus star I'm giving this place is that I didn't feel the need to punch the employee in the face. He was professional, courteous, efficient. It probably helped that this was a Monday night and there were no other people there.
2 8 years ago (30-10-2017)

The illegally tow vehicles and store them here. They also ignore you on the phone and leave you hanging on the line. There's nothing you can do other than to go there and pay the $222.51. (Actually you can probably take this to court, but that takes time and money, and towing companies tend to pick on out of state vehicles knowing that it'll be too inconvenient for the owners to fight back). On the bright side! The vehicle doesn't look damaged and they didn't steal our personal items.
1 8 years ago (27-07-2017)

Very poor customer service. They also try to get you to sighing an agreement that everything on your car is fine before you thy allow you to retrieve you vehicle.
1 8 years ago (13-12-2017)

Check your undercarriage before leaving. Tow company broke nearly all the plastic under my car. Worst tow and lot experience yet.
1 8 years ago (15-01-2018)

I was towed from my friends designated parking spot... He was not parked there so I had total permission to park there.... Yet I was towed?? They some dumb dumbs.....they are being reported to BBB as i type this. Guy at the front is a smart ass too that's gonna cross a hot head one day. Very rude wanna be SPM...just a heads up.........also stole.$, cologne, car chargers, and a watch out of my car.
1 8 years ago (12-05-2017)