Advance Auto Parts

I came into this advance auto parts on 5/29/2018 around 2:20pm because I needed coolant for my car. It took about 10 minutes for anyone to ask me if I needed help with anything...and when they did they were very short with me. I had to call my mechanic to help me navigate the store to find what I needed. Then I proceed to check out (reg 03 trn#2280 Joseph R) and I let them know I would need help with putting the coolant in...and he explained that it might be too hot but he’d come check after he finished with the next customer. Well I guess he forgot about me while I was waiting outside so I went back in to see if he was going to come check-he was very rude and asked why couldn’t I do and how simple it was-to which I explained that I didn’t have the “tools” to do it which is why I asked him...after going back and forth with him I decided to go to a more customer friendly auto parts store not too far away. I will NEVER come back to this auto parts and I definitely won’t tell anyone about it -the customer service here sucks 🙃.
1 7 years ago (29-05-2018)

Sale associate: Joe was very helpful to my inquiries and had some suggestions for to try.
4 7 years ago (30-05-2018)

Awesome. Came out and tested my battery and it was good. Not sure his name but he wore glasses. Awesome team member,
5 7 years ago (10-03-2018)

Great staff very helpful good prices
4 7 years ago (21-05-2018)

Customer service was lacking. My visit was to change a dead battery in my car and I waited 45min after my battery was diagnosed to have it replaced. The associate assisting me assisted 3 customers that arrived after my diagnostic was completed before changing my battery.
2 7 years ago (13-02-2018)