Pep Boys Auto Parts & Service

Horrible experience. I had a P.O order and dropped off my car last week. I came back 5 hours to pick up my car only to find out it still had not been worked on because they didn’t have verification. When I initially dropped off the car I gave them the number of the hertz company that was paying for the order and even witnessed them speaking on the phone about the P.O order. Then hours later when I found out the car still wasn’t ready they told me it was my job to contact hertz to verify the order which I found absurd. So they told me the car couldn’t be done today so they place the order and told me to come back next week. I came back next week and dropped my car off then six hours later the car still was not ready and I was informed that they ordered some incorrect parts for my car. I wouldn’t recommend this place to anybody.
1 7 years ago (24-05-2018)

The only reason I'm giving it a 2 it's because when I called the gentleman I spoke to was so helpful. I believe his name was Jim, I don't recall but he was helpful. However once I got there it was a whole different story. I stood in line with my fiance, they didn't even acknowledge us. There were others waiting but they had already been taken care of, it was hard to tell because we didn't get acknowledge. When they finally did they kept making mistakes even though we kept repeating the correct information. We left the car with them. It was almost 45 mins to closing when we decided to call back since no one called us. The person we spoke to was very nonchalant telling us they couldn't find my car and hoped no one had stole it, but they didn't bother to call me to tell me so? Long story short, yeah it goes on and on, they kept making mistakes, simple ones like the model of the car and which tire needed to be patched/fixed... Horrible experience, I will never step foot in there again no matter how urgent it is. If you want mistake after mistake, for someone to waste your life time AND ignore you while you're there this may be the place for you.
2 7 years ago (22-04-2018)

I patronized this establishment during the daytime on the Martin Luther King Junior holiday after discovering that my front right headlight needed to be replaced. The service technician named Eric realized that the task could be completed in a matter of minutes and had me drive my car to the parking area where cars are relocated for more complicated work. Not only did he promptly replace the defunct headlight on my Honda Accord at an incredibly generous price, he was resourceful enough to figure out a way to confirm that the headlight that was no longer functional was not the same one that was replaced at that Pep Boys location in late 2016 (I was concerned that a wiring problem might be responsible for the same headlight going out just one year later, but Erik figured out that the now defunct light was not the one installed one year ago because it was identified as a brand that Pep Boys does not and has never offered for sale).... Kudos to Eric and Pep Boys for offering me quick, efficient, and resourceful service. I will definitely return in the future!
5 7 years ago (02-02-2018)

May 12, 2018 - Each time I visit my daughter who’s going to school at Emory, I find things that need fixing on her car. While looking for an AC/Heater part, Kia saved the day! She located the exact part I was looking for and helped me find the needed tools. I walked in worrying, but walked out with a big smile because my daughter will have AC by the end of the day - BIG SHOUT OUT to KIA - thanks so much🙂👍🏻‼️ Her Customer Service was superb.‼️‼️
5 7 years ago (12-05-2018)

A national box automotive part, accessories and service store. For the most part it is convenient and service helpful. However, the service department can be slow and backed up with work delaying promised pick up times and dates. The store is dimly lit but organized, the parking lot has plenty of spaces but is filthy with oil, discarded parts boxes, rags and miscellaneous small car parts (bolts, screws, nuts, bulbs etc) like most automotive store parking lots.
4 7 years ago (27-04-2018)