American Eagle Outfitters

I have no idea what one of the store associates at this location did to the online order I made in store, but she completely messed it up and I never received my items! For a month now I’ve been trying to get my money back and have had 0 luck because of whatever she did. I do not recommend doing online orders in this store! So annoying.

I frequent this store often for certain items. This is the second time this week I have witnessed the store manager talk to staff in a condescending way. My daughter actually recorded the incident to protect the two staff member involved in case this manager decide to use her word against theirs for how they were talked to. I also got the names and number of both the staff members. The manage seems new as I have not seen her there before. She needs to be replaced immediately as she lacks skills of a leader. I will also be reaching out to the corporate office,

Great sale and awesome customer service

I went here a few weeks and I can honestly say there very friendly and nice . I most impressed with one of the Manager for not giving me a hard time while returning some items I bought online like the other American Eagle in Concord does. Also he also very patient with the young lady at the cashier teaching her to exchange my items and to give me a refund.

Did them a favor by bringing to their attention an item in clearance that was not tagged in anyway and could've easily been stolen. I did not want any compensation. I actually bought it from them and the lady at the register didn't even thank me. I enjoy it's convinience but her service could use improvement.

This store appears to be smaller than other AE locations I’ve been to. They are often out of stock of the items I want. However, the service has always been really good. I’ve exchanged items from here multiple times and I have never had an issue! The young men and women at the checkout are friendly and helpful.

This store is exactly tailored for Teenagers and young adults! It’s a great vibe and I have shopped at AE for years! Great vibe !

This store has gone down hill. There are young adults cluelessly running the store. I asked to speak to a manager and the manager refused to come from the back to talk to me. Honestly, if you aren't there to work, then find a new job.

Great helpful staff

Only 2 stars because this is not a real AEO. We sold real, mostly made in USA, functional clothing