Apple Mall of Louisiana

I would give them less than 1 star if I could. I went into the store and purchased a new cellphone as well as sought to get my older one replaced due to a hardware issue with the phone (6Plus). I purchased another 6 Plus in the store at that time (to give to my daughter) and brought it home to use. When I tried to use it at home (3 hours later), the phone did not work. Essentially the same reason I had to purchase a new phone (8 Plus) was happening with the new 6 Plus I had purchased for my daughter. When I called the store they told me to bring it back and they would replace it. So off I go on the 40 mile trek back to Baton Rouge to replace a new phone I had purchased hours earlier. When I got there they indicated that the new 6 Plus that they had just given me was flagged and they could not simply replace it; it had to be sent off for diagnostic review and they would mail it back to me within 3 business days. Well I didn't understand why the new phone they had given to me merely hours earlier had to be sent off instead of replaced; but I stomped away to await the 3 days. It's now been over a week they have been "repairing" my phone after telling me it would take 3 days. They are never available when I try to call them to see what is going on. When I went to the store originally, they were extremely helpful and assured me it would only take a few days. Now, I guess I will have to go back into the store to get an answer out of them. I am extremely unsatisfied with the service of the store. I would not go to this store if I were you. Honestly, I only want my money back at this time and my old phone and will go to another apple store for the time being. Later I will change out our apple phones and move to Android because this is ridiculous.
1 8 years ago (16-04-2018)

Clean and very Apple in presentation, but not fast. There is almost always a line, since it feels like it is the only store in the state or surrounding area. Everyone goes there and travels for the experience half the time. Make appointments. Apple would do good to open another location elsewhere in close proximity.
4 8 years ago (06-05-2018)

Nobody knew how to help out my icloud issues. I spoke to the manager who was the tall bald man, and when I mentioned that I have an appointment with their customer service wall, he responded with "then what do you need me for?" Great customer service and help guys. Also there were sighs as I explained to numerous people my issue and genius wall registration. I will no longer be an apple customer. -5 stars in my opinion.
1 8 years ago (28-05-2018)

They have been "repairing" my phone for almost two weeks after telling me it would take 5-7 days. They are never available when I try to call them to see what is going on. When I went to the store originally, they were extremely helpful and assured me it would only take a few days. Now, I guess I will have to go back into the store to get an answer out of them. I am extremely unsatisfied with the service of the store.
1 8 years ago (21-03-2018)

Made appointment for iPhone 6 battery replacement like the rest of the world and drove 70 miles to hear they were out of batteries and would let me know when they got more. The most technologically advanced company can’t even notify loyal customers to reschedule when the have batteries to save a trip. Not very green for customers to burn all that fuel and time for what an email could have prevented! Even my local auto dealer contacted me to say they were out of a recall part to save me the trip. Very dissatisfied and looking for a replacement.
1 9 years ago (10-02-2018)