Augusta University Medical Center

This is the second time I'm here, staying with my grandmother. The medical staff is great but there are a few receptionists I've encountered who could use a lesson in diplomacy. They're a bit rude and I'm sorry if I don't open the door correctly while my grandmother is laying in a bed with a tube shoved down her throat.
4 7 years ago (05-04-2018)

I'm a medic, don't have personal experience of a hospital stay but this is the best hospital in Georgia tied with Grady as far as patient care and treatment are concerned. If your dying go to one of the two, otherwise go see your PCP or an urgent care!
5 7 years ago (05-05-2018)

This was the worst hospital! They did nothing to save my son. They said we dont know what wrong with him. They let him die nurses were on there cell phones laughing and taking selfies while my son was laying there dyeing running 105 fever.
1 7 years ago (02-06-2018)

I went into the ER about a year and a half ago. They took my insurance info but didn't request the copay. I asked about it and they said they wouldn't bill me until insurance went through. I didn't think much about it. A few weeks later my father calls me saying the hospital was trying to charge his insurance for my visit. Both my father and I called multiple times in attempt to fix the situation. This goes on for a few months but eventually it is fixed. I send the information to my insurance just in case there is any more confusion. My insurance confirms payment and life goes on. Suddenly I am getting bills from the hospital claiming my insurance didn't pay and I am required to pay the full amount. I immediately call insurance, they say they definitely paid the full amount. They ask for the hospitals informatipn/address to send the proof of payment again. Silence for another few months. I get another bill for the same visit. I call, the lady on the phone confirms that I did pay and isn't sure why it is showing up like that. She says she will put a hold on the account and try to get this fixed. I say okay. A few weeks later I get a debt collectors notice for this damn bill. I call the collector, they say they got the "debt" from the hospital. The hospital that told me everything was paid up... I argue back and forth with the debt folks and they say they will check in with the hospital. I call insurance and they ask for the addresses of the hospital and the debt folks. I do. They send them, for the third or fourth time, confirmation that they already paid. I don't hear anything again from the hospital or the collectors for MONTHS. But suddenly the "debt" that I shouldn't have is being reflected on my credit report. I am currently debating on seeking out legal action. I went in for a severe migraine and dehydration from puking all day. The bill was 700 and something dollars. It was paid, but somehow I am being asked to pay it again? This has become an absolute nightmare and my life is being actively interfered with by this "debt."
1 8 years ago (07-11-2017)

Dont come here. I usually just let stuff be but today and yesterday april 17th and 18th of 2018 I had the most horrible experience as a visitor (my mom had surgery that lasted 8 hrs) The staff feels that you shouldn't call even twice a day to check on the patients this is is a 5 hr period in between calls. I get there is alot of patients but asking 4 mins out the day 2 with each nurse on duty i dont think is too much to ask. On top of it they dont give the patients water with bad cotton mouth I also myself watched a nurse put meds in my moms mouth and leave them there knowing she couldn't swallow and ther3 is a lot more i habe a 1 yr old i live 5 hrs away and had t9 come home knowing my mother would be done this way.
1 7 years ago (18-04-2018)