Reviews
The bureaucratic part of the intake process is so frustrating; it nearly made me give up on them all together. However, I'm really glad that I didn't, because the clinicians I met are *very* good at what they do. BACA definitely deserves 5 stars. Also, they take insurance, which is not nearly as common as it should be in the area of youth mental health. Thank you, BACA!
If I can give no star I would like to choose that. First, the psychiatrist was late for the call, and my child did not like the psychiatrist and can’t even continue talking with her on the video call. My child was called “patient” in the beginning of the call. Second, They did not have any fee information in the appointment schedule and you can’t find it in their website either. If you called, you will be directed to some registration because you are not a patient yet, but they will ask for over $500 payments after the first visit which is only a video call. So you can’t know how much the bill will be because you were not a patient, after you see them once then you are expected to pay $500 although you had no idea before. My insurance was listed in network with them in the BACA website but BACA tell me later that another party take care of mental health so they are out of network. So do I expect to pay over $500 for a 45 minutes phone call that my child would not talk to them and will not talk to them again? Third, they billed 2 CPT codes for the first call when other therapist only billed one. So yes, I think they deserve no star at all!
BACA offers several skilled and talented child and adolescent psychiatrists and therapists that offer mental health services to children, teens, young adults and their families. It is challenging to find a child and adolescent psychiatrist in the area and it's great that BACA offers so many on staff. The clinic also works with insurance which is very helpful and rare for mental health services.
Terrible customer service. The psychiatrist there don't know what they are doing so totally avoid going to BACA.
Everyone is friendly & professional. It's difficult to find mental health services for children, BACA does it all and does it well.
I miss here so much. Things got worst when I left IOP. I feel sad in my life now.
They are the best !
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