Best Buy

Their customer service is great. They honor the warranty on the Amazon Fire I had bought for my grandson. He's broken the screen twice and I've gotten a new each time. The warranty is worth buying.
5 7 years ago (08-05-2018)

UPDATE: I don't know what's changed at this store but the customer service is appalling. They make up rules as they go at the customer service counter and the folks at the check-outs just seem miserable and unwilling to perform their duties correctly. My most recent, and final, visit here ended with me being asked to retrieve the price card for an item that was ringing up for substantially more than the shelf price indicated. It was apparent that my having brought up the discrepancy really irritated the little fella checking me out. Upon returning, I was informed that I had picked up the card for the item in a different color. After explaining that the price on all of the cards for all of the colors was the same, I was sent to hunt for the card representing the correct color. Upon returning, the cashier had cancelled my transaction and started with the next customer, effective pushing me to the back of the line. This will be the first year in half a decade that I won't qualify for Elite Plus status because I'd prefer to wait a couple of days to get my electronics delivered to my front door (often for a better price) than deal with "customer service" personnel with bad attitudes. ORIGINAL 3-STAR REVIEW: It's Best Buy. Pretty much the only big-box electronics store in town. You don't visit for the customer service, which, given the new batch of unhelpful-bordering-rude personnel working at the front of the store, is a good thing.
1 7 years ago (15-01-2018)

Never had a bad experience at Best Buy. Even when they mess up they're quick to fix it. Their prices are usually great compared to online retailers. They also price match. And if I'm going to pay taxes I'd rather it stay in the area I live. If you make frequent purchases here, its worth getting on the rewards program. Nothing wrong with free money.
5 7 years ago (13-02-2018)

Rude manager by the name Andre who didn't know the store's return or price match policy. I would stick to buying things online instead of going to this store.
1 7 years ago (12-05-2018)

Everything you need to satisfy your electronic needs. Good return policy.
4 7 years ago (26-05-2018)