Bison RV Center

The lady at the counter was very helpful, I took in the part I needed to replace she knew exactly what I needed and was very helpful to me, all with a smile on her face.
4 7 years ago (01-06-2018)

This one star review is going to be for the Sevice Department at Bison RV. I have been in the store a few times to pick up a few items, and have had a pleasant experience. My issue is with the service person I was directed to, named Jason. This guy was nothing but rude, smug and short. I had the displeasure of having to speak with him on 3 separate occasions, and each was as distasteful. I had set up an appointment to get an awning replaced that I damaged. From the start, I set up the appointment, it was a little farther out than I would have liked, but I set it up because this place is the closest RV service to where I live. It was when I continued to try to ask questions about how long it would take and so forth that I was met with the first dose of attitude. I tried to make it clear that I had plans to use the RV and would need to get the process expedited, and Jason replied that it would likely be delayed due to ordering parts and he needed to see the tag off the awning before ordering. I then inquired about how to get the tag he needed and he gave me some run around of the process. That afternoon, I managed to get the tag figured out. So I called back, spoke to Jason, who upon my attempt to remind him of our conversation, rudely acted like he was so busy he had no idea who I was. Then I reminded him of my appointment. The whole exchange was more awkward than necessary. I told him I had the tag, and mentioned I would like to get it ordered, he did not indicate that that would be a problem, but requested that I emailed it to him. I emailed it to him again requesting that he ordered the part so that at the time of my appointment he would not be delayed by parts. Again, in the email, I pointed out that if there was going to be a delay to let me know. I waited until 48 hours later to call back, with no response saying whether the part was ordered or there was a problem. When speaking to Jason for the third time he admitted that he received the email. When I continued to question him whether he would be able to get the part ready in time for the appointment, he told me he was too busy to do that. At that point, I had it. This guy is a smug, 'hate-my-life' kind of dark cloud guy that has no business in any service. I asked him if he was an owner and he said he wasn't. I told him he has been nothing but rude to deal with the entire time, and I took my business elsewhere. If you wan't real world service, and not attitude from some po-dung Clovis mouth breather, then do what I did, and drive your RV to Amarillo.
1 7 years ago (10-05-2018)

In the beginning they were accommodating and willing to help, but when they were asked by manufacturer to test certain things that's when communication broke down and referred me back to my original dealer who is 1600 miles away. After we told them that they said they could work on it in a month 😲😠
3 7 years ago (30-03-2018)

I asked employee -Brandon -,which gas stations had air hoses where I could add air to my tires . He told me to pull around and he would air them up for me . I really appreciated this as I was on crutches from recent ankle surgery.
5 8 years ago (07-11-2017)

This place is literally your one-stop-shop for RV parts and RVs they have a little bit of everything here at very fair and reasonable prices if you're in Clovis I highly recommend checking this place out if you have any RV or camper needs
5 8 years ago (05-12-2017)