Budget Truck Rental

Best place in Salem to rent a moving truck period. They have the best rates and the best customer service. Sashi is about the most personable employee a company could have and they are great! See you next move Sashi thanks for being so gracious.
5 7 years ago (30-08-2017)

Absolutely horrible!!! I am a person that really plans ahead and I reserved my rental truck the same day I gave my 30 day notice to my landlord. I received a confirmation email from budget three days before my move that my truck was confirmed and ready for my move day. At 3:00 P.M. on Friday I am at work and my cell phone rings. It's budget telling me my truck is no longer available. Seriously?!?! I have to try and find a moving truck in the next two hours for a Saturday move the next day?? The customer service was horrible and felt no sympathy. Just kept saying you reserve the price, not the truck. What does that mean?? With no truck there is no price!!! They said an inventory manager would call before 5:00. Yep, they never did. I called Uhaul and they worked hard to find me a truck close to me but said I was extremely lucky to get a truck on a Saturday with such short notice. I will NEVER rent from Budget again!
1 8 years ago (28-04-2017)

Long time customer and military veteran. I reserved a car only to arrive and be told I could not rent because I didn't have a major credit card. My bank card was ok every other time until now. The representative did not care and only explained that they had thousands of dollars of equipment and can't just rent to anyone. Now we are stranded in Salem. Thanks budget. I would not recommend this company or location.
1 8 years ago (20-10-2016)